Technical, IT support, Google Suite Manager, Customer Service
Provide telephone, remote and desk-side support to the business, both locally and globally when needed
diagnosing and resolving customer issues while tracking and recording the issue using Remedy call logging system.
Assist in handling the volumes of contacts in Technology globally through phone,
Ensure that customers are provided with regular updates on fault diagnosis prior to resolution and follow up that the customer is fully
Perform user administration tasks on a host of end-user based applications and systems, both locally and globally.
To create and share knowledge with all members of the global team.
Handle both software and hardware installations, ensuring licensing procedures are followed, and help maintain a complete asset listing.
Provide support to all mobile and end users devices, both FT and personally owned where appropriate.
Understand the full range of services that the Service Desk
Contribute to the continual service improvement of end-user services.
Here are List of my Skills and Services:
- Customer Service Support
- Technical Support
- IT Service Desk (Ticketing Services)
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- Live Chat Support
- General Admin Support
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- Answering support tickets
Tools I've been used:
-Live Agent
-Salesforce (SFDC) CRM
-Jira Escalation
-ZenDesk
-Live Supporti
-LiveZilla
-RocketBots
-CSAD
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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