02d9b 8c841fd0d

Shopify Manager | Customer Support Expert (Email And Chat) | Dropshipping Expert

99 ID PROOF
Verified Timeproof:
EXPECTED SALARY
Php 40,000.00/month ( $824 USD )
40 hrs/wk ( $4.68 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
Google Support (Billing and Technical) | Microsoft Email, phone and chat support | Shopify Manager, Dropshipping expert | E-Commerce Customer Support
BASIC INFORMATION
Age:
27
Gender:
Female
Tests Taken:
IQ
Score:  120
English
 C1(Advanced)
Last Active:
2020-06-25
Member Since:
2018-08-09
SKILL SUMMARY

I have a high-level of experience in the customer service field and e-commerce business as I've had similar jobs with my previous clients and BPO companies for a combined 7 years of working as a customer support representative both from home and office.

I have managed several e-commerce businesses and handled drop-shipping, social media pages and email management for customer support.
I am an expert in drop-shipping systems such as Oberlo, Dropified, Shopify and Aliexpress. I am also proficient in using customer support systems such as Helpscout, Zendesk, AgoraPulse, Xdlwo and Facebook/Instagram. Slack and Skype as a platform of communication and Google docs/sheets for documentation.

In addition to that, I have also worked with BPO companies like Microsoft and Google for over 5 years supporting various tasks thru phone, chat and email which paved the way of a successful and efficient performance for line of businesses like data entry, admin support and most especially on the customer service side.

I would say that my experiences from the previous years working in the customer service field enables me to play a valuable role in expanding the business. My skills and vast experience can prove my track record of managing multiple functions. I am fully committed as a freelancer and ready to accept any job at any given amount of time.

I welcome the opportunity to discuss with you how my knowledge and expertise can best serve your company.

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Personal Assistant
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning
  • Speaking
  • Translation
  • Writing

Office & Admin (Virtual Assistant)
EXPERIENCE

I have worked with ecommerce sites and dropshipping businesses as a Shopify / Customer Service Manager and social media moderator handling all complaints via Facebook & Instagram. Having worked in a customer service position for years now, I believe my greatest assets are my ability to work with various personalities and adapt quickly to different situations. I possess excellent communication skills both oral and written English. I have remarkable interpersonal, organizational and time management skills. I am a passionate person who works hard and pays close attention to details. I am versatile, self-motivated and eager to learn from others. Furthermore, I am a proactive and a fast learner which enable me to learn new things quickly and efficiently. I HAVE AN EXPERIENCE IN THE FOLLOWING: -ECOMMERCE CUSTOMER SUPPORT -SHOPIFY -OBERLO -ALIEXPRESS -DROPIFIED -INTERCOM -AGORAPULSE -HELPSCOUT -GSUITE -ZENDESK -GMAIL -GOOGLE SHEETS / DOCS -FACEBOOK MODERATION (chat) -SOCIAL MEDIA MANAGEMENT -DROPSHIPPING -SLACK -SKYPE

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing

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