Age:

27

Gender:

Female

Tests Taken:

IQ
Score:  120

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English
 C1(Advanced)

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Last Active:

2020-06-25

Member Since:

2018-08-09

I have a high-level of experience in the customer service field and e-commerce business as I've had similar jobs with my previous clients and BPO companies for a combined 7 years of working as a customer support representative both from home and office.

I have managed several e-commerce businesses and handled drop-shipping, social media pages and email management for customer support.
I am an expert in drop-shipping systems such as Oberlo, Dropified, Shopify and Aliexpress. I am also proficient in using customer support systems such as Helpscout, Zendesk, AgoraPulse, Xdlwo and Facebook/Instagram. Slack and Skype as a platform of communication and Google docs/sheets for documentation.

In addition to that, I have also worked with BPO companies like Microsoft and Google for over 5 years supporting various tasks thru phone, chat and email which paved the way of a successful and efficient performance for line of businesses like data entry, admin support and most especially on the customer service side.

I would say that my experiences from the previous years working in the customer service field enables me to play a valuable role in expanding the business. My skills and vast experience can prove my track record of managing multiple functions. I am fully committed as a freelancer and ready to accept any job at any given amount of time.

I welcome the opportunity to discuss with you how my knowledge and expertise can best serve your company.

TOP SKILLS

• Data Entry

• Email Management

• Personal Assistant

• Quality Assurance

• Research

• Transcription

• Travel Planning

• Speaking

• Translation

• Writing

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Office & Admin (Virtual Assistant)

EXPERIENCE

I have worked with ecommerce sites and dropshipping businesses as a Shopify / Customer Service Manager and social media moderator handling all complaints via Facebook & Instagram. Having worked in a customer service position for years now, I believe my greatest assets are my ability to work with various personalities and adapt quickly to different situations. I possess excellent communication skills both oral and written English. I have remarkable interpersonal, organizational and time management skills. I am a passionate person who works hard and pays close attention to details. I am versatile, self-motivated and eager to learn from others. Furthermore, I am a proactive and a fast learner which enable me to learn new things quickly and efficiently. I HAVE AN EXPERIENCE IN THE FOLLOWING: -ECOMMERCE CUSTOMER SUPPORT -SHOPIFY -OBERLO -ALIEXPRESS -DROPIFIED -INTERCOM -AGORAPULSE -HELPSCOUT -GSUITE -ZENDESK -GMAIL -GOOGLE SHEETS / DOCS -FACEBOOK MODERATION (chat) -SOCIAL MEDIA MANAGEMENT -DROPSHIPPING -SLACK -SKYPE

SKILL RATING

• Admin Assistant

• Data Entry

• Email Management

• Event Planner

• Excel

• Human Resource Management

• Personal Assistant

• Project Coordinator

• Quality Assurance

• Recruitment Assistant

• Research

• Transcription

• Travel Planning

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English

SKILL RATING

• Speaking

• Translation

• Tutoring Teaching

• Writing

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Writing

SKILL RATING

• Blogging

• Copywriting

• Creative Writing

• Ebook Writing