I have been working with Kempinski Hotel Mall of the Emirates in Dubai, U.A.E. for the past 8 years and 5 months. I am in charge of creating hotel reservations for individual and corporate clients. Part of my duties and responsibilities are taking our guest's personal information and making sure that it is secured as per the hotel policy, arranging meet and greet at the airport, transportation services, visa information and application, securing deposit and advance payment if needed. I am also in charge of the content for current promotions, offer letters and confirmation letters making sure it is in line with the hotel's information. We also communicate with our guest mostly via telephone and
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