09 491de20f8db0098804 cd

Customer Service and Quality Assurance Expert

99 ID PROOF
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EXPECTED SALARY
Php 45,000.00/month
( $853 USD )
EDUCATIONAL ATTAINMENT
Some College
AVAILABILITY
40 hrs/wk
( $4.93 USD/hr )
EXPERIENCE OVERVIEW
5 years
BASIC INFORMATION
Age:
29
Gender:
Male
Location:
Trece Martires City, Cavite
Tests Taken:
IQ
Score:  90

DISC
Dominance:17
Influence:24
Steadiness:33
Compliance:26

English
 C1(Advanced)
Last Active:
January 13th, 2023 (21 days ago)
Member Since:
August 5th, 2018
SKILL SUMMARY

I have worked for Telecommunication and Healthcare companies (US based clients) for more than 5 years. 4 years as a Customer Service expert and 1 year as Quality Analyst.
Customer Service (Telco):Handled inbound phone calls and helped with:- Billing issues and order inquiries.- Payments – current due and past due.- Phone plans and device upgrade.- Mobile device and Broadband troubleshooting.- Network troubleshooting.

Customer Service (Healthcare Medical Representative):
- Calling physician's offices to gather and verify patient demographics.
- Checks patient medical supplies (correct quantity, correct dosages, etc.).
- Verifies and codes patient diagnoses using ICD10.
- Validates Clinical Notes, Medical documentation, Diabetes logbooks, etc.

Quality Analyst (Healthcare):
My role was to monitor each Medical Representatives making sure they are strictly following process guidelines and complying with SOPs. Other roles are:
- Provide coaching/feedback to each representative.
- Conduct TeaUpgrade to see actual infoetings and call/process calibration for the teams I support.
- Responsible for continuous process improvement and process alignment.
- Daily/Weekly/Monthly data analyses and report generation.

General Virtual Assistant:
My eagerness to learn new skills and to be able to stay ahead in the game, I dUpgrade to see actual info to venture the world of freelancing. I recently graduated from an Online Virtual Assistance Academy where I learned the following skills:
- Email Handling- Email Marketing
- Social Media Management
- Social Media Marketing
- WordPress Management
- Basic Graphic Design using Canva

I am very hardworking and reliable person. A fast learner and always gets extra mile to everything I do. I always get things done in a timely manner with accuracy and high quality for the success of the business and organization.
If you think my experience and skills could help with the success of your business, please do not hesitate to reach out to me.

Let us talk! ;)

WORKER SKILLS
TOP SKILLS
  • Speaking
  • Writing
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance

English
SKILL RATING
  • Speaking
  • Writing

Graphics & Multimedia
SKILL RATING
  • Graphics Editing
  • Illustrator
  • Photoshop
  • Video Editing
  • Web page Design

Customer Service & Admin Support
SKILL RATING
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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