Professional Customer Service/Virtual Assistant/Case Manager

Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

December 17th, 2023 (153 days ago)

Member Since

August 3rd, 2018

Profile Description

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SumUpgrade to see actual info of Qualification
With 10 years of experience in BPO specializing in customer service. Has experience being a Sales Specialist, Technical support, and Training Specialist.
Have high multi-tasking skills, Intermediate knowledge of MS Office, and Strong analytical Skills.
Flexible and willing to try new things and I am interested in improving efficiency on assigned tasks. Interpersonal Skills like getting along well with co-workers and accepting supervision. Team Player who enjoys sharing knowledge and encouraging the development of others to achieve specific team goals.

Professional Experience
VA LLC / WARNKEN LAW FIRMIntake Specialist/ Legal AssistantJune 2023-Aug2023Assists and qualifies potential clients by gathering their information before their scheduled consult and forwarding the details to our firm's attorneyScheduled court appointments, added a task for each open case, created attorney meetings, and follow-up leads and appointments.Scheduled qualified appointments with prospective clients and educate potential clients on services the firm offers.I was speaking with clients over the phone.Downloading discovery files from county court websitesMaking sure the attorney is updated on all the important emails he receives daily.Respond to any email inquiries from the law website.Create step-by-step materials for the law firm to use in navigating the main tool MyCase. Update the firm's-workflow schedules to call current clientsReviewing client files to verify all outstanding bills and lien amountsCase Manager / Legal AssistantSeptember 2023-Januar 2024Gather medical documents via phone calls or emailsCollecting documents from clients like (police reports, hospital bills, etc.)Collecting documents from clients like (police reports, hospital bills, etc.)Send documents to insurance companies and health providersGet the client into treatment based on their reported injuriesGet the client schedule for any new procedure or treatment based on the def coverageFollow up with clients and attorneys for written statements when required by the insurance companyDraft Legal documents for ParalegalsNotify attorneys of the timeframe and deadlines for case preparation.Write letters of representation and send HIPAA and ROIDraft lien letter and gather balance details for the demandVA LLC / SEAN HENRICKSEN LAW FIRMAssists customers effectively by solving customer disputes.Provides customers additional information or explains services. Discusses
Educational Background
Tertiary
Universidad De Manila
Mehan, Garden Manila
Year Graduated:
April 15, 2014
Course:
Bachelor in Mass Communication
Seminar Attended
Press Forum:
State of the Philippine Media
Universidad De Manila
Justice Cecilia Palma Munoz
Mehan, Garden Manila

January 28, 2012
Communication in Workplace
Universidad De Manila
Justice Cecilia Palma Munoz
Mehan, Garden Manila

February 22, 2012
4th Media Summit: Keeping Up Intellectually, Asking Inquisitively
Universidad De Manila
Justice Cecilia Palma Munoz
Mehan, Garden Manila

October 18, 2012
Migration and Cultural Society Of Japan Workers, Women, and the Next Generation
The Auditorium of OfRichardo and Dr. Rosita Leong Hall
Ateneo De Manila University
Loyola Heights, Quezon City
January 27 and January 28, 2012
Film Making Communication through Motion Pictures
Universidad De Manila
Justice Cecilia Palma Munoz
Mehan, Garden Manila
March 4, 2013
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