Assistant Manager at Unity Communications with 7+ years of experience growing from Agent to leadership roles. Skilled in managing multiple campaigns, coaching teams, and aligning client needs with business goals. Passionate about driving performance, improving processes, and supporting team growth.
Experience: 1 - 2 years
I specialize in designing, building, and optimizing end‑to‑end CRM systems using GoHighLevel to streamline operations, automate workflows, and increase conversions. I create advanced automations including lead nurturing sequences, appointment workflows, onboarding pipelines, follow‑ups, and retention systems tailored to business goals. I build high‑converting funnels, landing pages, and websites inside GHL and integrate them seamlessly with email, SMS, and CRM automation. I manage complete CRM setup: custom fields, tags, pipelines, forms, surveys, calendars, triggers, and dashboards. I develop and optimize email, SMS, voicemail, and multi‑channel campaigns to enhance customer engagement and improve conversions. I integrate GHL with external tools using Zapier, Make, API connections, and Webhooks, ensuring seamless data flow across the tech stack. I configure and manage Twilio, SMTP, domains, phone systems, call tracking, and appointment systems inside GHL. I maintain clean, accurate CRM data, create reporting dashboards, and provide insights to improve lead management and sales performance. I troubleshoot technical issues, optimize performance, and ensure the entire CRM environment runs smoothly. I create SOPs, documentation, and internal training materials and train teams on how to fully leverage GoHighLevel. I help businesses automate repetitive tasks, reduce cost, and increase efficiency through smart automation architecture. I continuously test and improve funnels, automations, and messaging to maximize results and ROI. I manage multiple sub‑accounts and can build scalable systems for agencies, coaches, SaaS, real estate, local businesses, e‑commerce, and service-based businesses.
Experience: 1 - 2 years
I specialize in designing, building, and optimizing end‑to‑end CRM systems using GoHighLevel to streamline operations, automate workflows, and increase conversions. I create advanced automations including lead nurturing sequences, appointment workflows, onboarding pipelines, follow‑ups, and retention systems tailored to business goals. I build high‑converting funnels, landing pages, and websites inside GHL and integrate them seamlessly with email, SMS, and CRM automation. I manage complete CRM setup: custom fields, tags, pipelines, forms, surveys, calendars, triggers, and dashboards. I develop and optimize email, SMS, voicemail, and multi‑channel campaigns to enhance customer engagement and improve conversions. I integrate GHL with external tools using Zapier, Make, API connections, and Webhooks, ensuring seamless data flow across the tech stack. I configure and manage Twilio, SMTP, domains, phone systems, call tracking, and appointment systems inside GHL. I maintain clean, accurate CRM data, create reporting dashboards, and provide insights to improve lead management and sales performance. I troubleshoot technical issues, optimize performance, and ensure the entire CRM environment runs smoothly. I create SOPs, documentation, and internal training materials and train teams on how to fully leverage GoHighLevel. I help businesses automate repetitive tasks, reduce cost, and increase efficiency through smart automation architecture. I continuously test and improve funnels, automations, and messaging to maximize results and ROI. I manage multiple sub‑accounts and can build scalable systems for agencies, coaches, SaaS, real estate, local businesses, e‑commerce, and service-based businesses.
Experience: Less than 6 months
Experience: 6 months - 1 year
Assistant Manager Supports Call Center Manager and CEO in overseeing operations, administration, team coaching, onboarding, and client communication. Helps implement new accounts and ensures alignment with company culture and objectives.
Experience: 2 - 5 years
Unity Communications - Wireless Watchdogs Device Fulfillment Team Lead Monitored agent KPIs, led team coaching and development, and managed escalations. Supported recruitment, training, evaluations, and internal admin processes to ensure optimal team performance
Experience: Less than 6 months
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