Data Analyst / Power BI / Excel / Customer Service/Technical

Overview

Looking for full-time work (12 hours/day)

at $3.00/hour ($792.00/month)

Associates degree

Last Active

May 1st, 2024 (2 days ago)

Member Since

July 31st, 2018

Profile Description

Welcome to my profile! I have been a seasoned Customer Service Representative and Technical Support Specialist for almost 4 years and counting. I have been with campaigns like Accounting Software such as Quickbooks and e-commerce fields like Amazon. 

An expert on Voice, Chat, and Email Support.

I am also a driven Data Analyst with a passion for turning complex data into actionable insights. With a strong background in software tools like Power BI and Excel, I specialize in extracting, analyzing, and visualizing data to help businesses make informed decisions.

What I Offer:
 
Customer Service: Provided exceptional customer support via phone, email, and live chat channels.Resolved customer inquiries, complaints, and technical issues in a timely and professional manner. Documented and tracked customer interactions and technical issues using CRM systems like Zendesk.

Software and Tool Wizard - CRM such as Zendesk, Google Workspace, Slack, Power BI, and Excel.

Data Analysis: I excel in data manipulation, cleaning, and analysis to uncover trends, patterns, and outliers within datasets.

Visualization: I have a knack for creating visually compelling dashboards and reports in Power BI, enabling stakeholders to grasp insights at a glance. 

Excel Mastery: From basic data organization to advanced formulae and macros, I leverage Excel's full potential to streamline processes and enhance data accuracy.
Problem Solving: My analytical mindset enables me to tackle complex problems and devise innovative solutions, driving efficiency and productivity.

Why Choose Me:

Experience: I have honed my skills through various Online training platforms, delivering high-quality results consistently. I am also practicing SQL and Python to upskill my knowledge about Data Analysis.

Attention to Detail: I understand the importance of accuracy in data analysis and ensure that every step of the process is meticulously executed.
Client-Centric Approach: I prioritize clear communication and collaboration, ensuring that client requirements are understood and met effectively.

Let's Collaborate:

Whether you need help with data visualization, predictive modeling, or process optimization, I am here to support your project needs. Let's work together to unlock the insights hidden within your data and drive your business forward!