Xiao

Prior Authorization CSR

90 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

April 19th, 2024 (13 days ago)

Member Since

July 30th, 2018

Profile Description

I'm here to help your business run smoother. I have been in the customer service industry for six years already, and I want to help your business grow through increasing customer satisfaction.

- 6 years experience in Customer Service Representative
- Became an agent mentor for new hires
- Performed one-on-one coaching and tracking performance to help new hires provide quality service
- Became part of an escalation team, taking supervisor calls.

Apps & Websites used:
- Communication: WhatsApp, Telegram, Skype, Slack, Zoom
- Customer Relationship Management: Zendesk
- Graphics: Photoshop, Canva
- Online Sharing: Google Drive, Dropbox, Onedrive
- Time Tracking: Toggl
- Microsoft Office apps: Word, Powerpoint, Excel, Publisher, Outlook, Teams
- Google Suite apps: GMail, Docs, Sheets, Meets, Calendar

Top Skills

Customer Support

Other Skills

Customer Support » Phone Support

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Real Estate » Appointment Setting

Design » Adobe » Photoshop

Design » Logo Design

Video Editing

Customer Support » Email Support

Office and Administration » Data Entry

Design » T-Shirt Design

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information

Age
25
Gender
Female
Website
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Address
Cebu City, Cebu
Tests Taken
IQ
Score:  125
DISC
Dominance: 30
Influence: 9
Steadiness: 35
Compliance: 26
English
C1(Advanced)
Uploaded ID
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