Lyndon

Customer Support & Operations Specialist | Zendesk Specialist | eCommerce Suppor

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 25th, 2026 (today)

Member Since

July 30th, 2018

Profile Description

I am a Customer Support and Operations Specialist with over 8 years of experience working remotely in email and chat support using Zendesk. I specialize in handling customer inquiries, escalations, and ensuring accurate and timely resolution of issues while maintaining a high standard of communication and service quality.

In my current role as a Subject Matter Expert, I support complex cases related to verification and compliance, assist in improving workflows, and help guide other tea ---------- mbers. This has strengthened my attention to detail, problem-solving skills, and ability to work with structured processes.

I also have experience in sales operations and team leadership, where I managed customer inquiries, supported lead handling through social media platforms, and helped train and monitor agents to improve performance and efficiency.

Alongside my support background, I have experience with eCommerce operations such as product listing, order handling, and basic platform management. I am also comfortable with technical troubleshooting and have a background in computer systems support.

I am reliable, detail-oriented, and capable of working independently in remote environments. I adapt quickly to new tools and processes and focus on delivering consistent, high-quality support and operational efficiency.