Jamel

Customer service

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.23/hour ($818.18/month)

Bachelors degree

Last Active

July 1st, 2026 (8 days ago)

Member Since

July 22nd, 2018

Profile Description

I am a dedicated Customer Support Specialist with over 15 years of experience in customer service, email and chat support, technical support, and e-commerce operations. I have worked with international companies assisting customers with order inquiries, product questions, shipping concerns, refunds, and troubleshooting.

For the past 5 years, I supported an e-commerce brand, helping customers through email and live chat using Gorgias, Shopify, Zendesk, and other helpdesk tools. I handled high volumes of tickets while maintaining a friendly and professional tone and ensuring customers received fast and helpful solutions.

I also have experience in loan processing and quality assurance, reviewing documentation, ensuring compliance, and helping teams improve service quality.

I am known for being reliable, detail-oriented, and easy to work with. I take pride in providing excellent customer service and building positive relationships with customers.

Skills and Tools:
• Email & Chat Support
• Shopify Order Management
• Gorgias Helpdesk
• Zendesk Support
• Customer Issue Resolution
• Technical Troubleshooting
• Quality Assurance
• CRM & Documentation

I am looking for a long-term remote opportunity where I can help businesses provide great customer experience and support their customers effectively.

Top Skills

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

Other Skills

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bacoor, Cavite

Tests Taken: IQ
Score: 120: DISC
Dominance: 33
Influence: 14
Steadiness: 23
Compliance: 30: English
C1(Advanced)