Experienced Customer Service Representative with 6 years of expertise in technical support, billing, and sales. Proven track record in handling service support calls, escalations, troubleshooting, and promoting value-added services.
Served as a Subject Matter Expert and Resolution Specialist for the world's largest e-commerce industry, managing
Proficient in HTML, CSS, JavaScript, React, MongoDB, Node.js, with basic photo and video editing skills. Knowledgeable in Dropshipping, Shopify, and Google Suite. Demonstrates exemplary problem-solving skills, fast learning ability, and a proactive approach to tasks. Self-motivated, excels in a fast-paced environment, and committed to delivering excellent customer service. A positive attitude and the ability to escalate and de-escalate customer service issues effectively.
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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