Project Manager | Customer Support PRO | E-commerce Virtual Assistant
I offer diverse range of services to my clients as an Ecommerce Virtual Assistant for Shopify stores, a Customer Support professional, and a Project Coordinator. My primary role is to manage all aspects of customer and order-related concerns, providing comprehensive support from pre-sale to post-sale.
This includes:
Sales Support: I assist in driving sales by providing information, recommendations, and addressing any pre-purchase inquiries.
Customer Service: I ensure that customers have a seamless and positive experience by promptly responding to their questions, concerns, and feedback.
Order Fulfillment: I manage the entire order fulfillment process, from order processing to shipment, ensuring orders are accurately and timely processed and delivered.
Refund and Return Management: I handle the processing of refunds and returns, making it a hassle-free experience for customers while adhering to the company's policies and procedures.
Chargeback Resolution: I work on resolving chargeback disputes, helping to protect the business from unwarranted chargebacks and ensuring a fair outcome.
Project Coordination: I also serve as a project coordinator, offering support throughout the project lifecycle, including pl
In summary, I provide end-to-end support in the Ecommerce industry, handling various customer-related tasks and offering project coordination services to help businesses succeed.
Experience: 2 - 5 years
Offering support throughout the project lifecycle, including planning, execution, monitoring, and closure. This ensures that projects run smoothly and meet their goals.
Experience: 10+ years
Experience: 5 - 10 years
Experience: 10+ years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
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