Product Management|Email & Sales Customer Support|Data Entry

Overview

Looking for part-time work (4 hours/day)

at $7.00/hour ($616.00/month)

Bachelors degree

Last Active

April 25th, 2024 (10 days ago)

Member Since

June 30th, 2018

Profile Description

Driving Success Through Effective Leadership: Your Trusted Manager for Results!
Dedicated Manager with 9 years overall experience in supervising Employees and providing Email and Chat Customer Support to Gamers, Customers, Dashers, Merchants, and Quotation to Tech Gadget Resellers.
PRODUCT MANAGEMENT
?Manage multiple teams of CSR Agents
?Provide email and chat customer support through community forums, CRM, and other ticketing system
?Conducts investigation and escalates inquiries to the relevant department
?Monitors the games for possible bugs or exploits
?Utilized data analytics to monitor product performance and develop strategies to optimize product sales
TEAM MANAGEMENT
?Handles and monitors Scholars' performance to ensure they reach their daily quota
?Interview, hire, train, coach, and fire Scholars
?Create daily and weekly reports and sends to COO for updates
?Developed strategies for effective team building and coordination, motivating teaUpgrade to see actual infombers to achieve desired objectives
?Monitored team progress and performance, providing guidance and feedback to maximize results
?Resolved conflicts among teaUpgrade to see actual infombers and partners, maintaining good relationships with clients and stakeholders
?Conducted regular teaUpgrade to see actual infoetings to discuss progress and identify areas for improvement
ACQUISITION MANAGEMENT
?Collaborating with internal teams to identify current manpower needs
?Scout, Interview, and hire candidates
?Endorse successful new hires to their respective teams
?Research and Create materials for members improvement
SALES
?Communicate with vendors and resellers to identify various needs of End Users
?Provide quotations of IT items and services thru email (outlook)
?Established and maintained strong relationships with clients and vendors to ensure customer satisfaction
?Maintained accurate sales records, including orders, invoices, and billing information
?Developed customer proposals and quotes, and negotiated pricing and terms
?Coordinated with marketing department to develop promotional materials and campaigns
?Developed and presented sales reports to upper management
CUSTOMER SUPPORT
?Communicate with Customers, Dashers, and Merchants regarding orders thru chat
?Fix order issues for Customers
?Note common issues raised by Customers daily
?Developed a strong knowledge of all products and services offered to customers
?Proactively addressed customer inquiries and complaints in a timely and professional manner
?Proven ability to work well in teams as well as independently to meet operational goals
?Participated in team training sessions to stay up to date with changing store policies and procedures
Tools I am knowledgeable of:
?Zendesk
?Freshdesk
?ChatGPT
?Microsoft Office
?Canva
?Trello
?Slack
?Upgrade to see actual info
?Clockify
?Asana
?Apollo