CS|Tech|General VA|Mortgage Assistant|Amazon

Overview

Looking for part-time work (5 hours/day)

at $5.00/hour ($550.00/month)

Associates degree in Computer Science

Last Active

April 4th, 2024 (22 days ago)

Member Since

June 27th, 2018

Profile Description

Social Media/Email Outreach:
- Sent DM's and emails to potential partner content creators for brand promotions.
- Email creators & brands for campaign offers on behalf of the manager.
- Create and complete campaign tasks in Airtable
- Updating data in Airtable
- Managing campaigns and checking campaigns status in Airtable
- Create and manage featured products in catalog using Retool
- Ship products to creators if available.
- Create an EOD report to update the manager in Slack.

Personal Assistant (Mortgage company)
- Email correspondence
- Checking Loan application requirements
- Prepare loan documents and fill out loan servicing calculator
- Managing Social media accounts
- Finding and sending email marketing to leads
- Write blogs about loan products and services
- Contact leads and offer loan products and services.
- Schedule follow up call to clients using Google Calendar

Virtual Assistant:
Provides email customer service support using Zendesk and FrontApp. Responds to customers' queries about the status of orders, answering questions about products, services, and general inquiries. Search and check  the availability of items/products from suppliers and then edit and list items in product catalogs. Submit escalations to tech, ops team, and CEO. Submit EOD reports at the end of the day.

Customer Service Skills:
Over 9 years of experience as Customer/Email & Chat/Technical Support Representative for both local (1.5yr) and foreign telecom companies (7+yrs handling US & Canadian account).

Net Typing Speed: 56WPM, 100 Accuracy

Communication skills:
1. English - average with a somewhat neutral accent. 
2. Korean Hangeul - knows how to read and write, a basic understanding of the language.
3. Arabic - very basic knowledge

Attended the Amazon VA Masterclass Course by Coach Lish Aquino
(Upgrade to see actual info)
- Amazon Seller Central 
- Amazon FBA Private Label
- Product Research
- Supplier Sourcing
- Product Listing
- Sending inventory to Amazon Warehouse
- Amazon Sponsored Ads, PPC, and Product Launch
- Account Maintenance

Experienced in E-commerce:

Shopify : 
Customer/Tech Support for Shopify Partner App Developer. 
- Assist Shopify merchants with app inquiries, billing, and troubleshooting via chat and email.
- Provide onboarding instructions on how to use the apps.
- Assist Shopify merchants with billing inquiries and complaints.
- Assist Shopify merchants with app troubleshooting.
- Create and submit tickets to the development team for escalation issues and feature requests.
- Assist Shopify merchants in configuring abandoned cart flows and customizing marketing email and SMS campaigns.
- Assist Shopify merchants in configuring and customizing pop-up and banner notifications on their website.
- Respond to reviews on the Shopify app listing.

Redbubble & Teespring (Print on Demand)
On these two platforms, I sell my designs for children's clothing and, t-shirt and digital arts printing.

Shopee Philippines: 
I managed my own Shopee seller account in 2018. Common tasks I performed involved product research, sourcing products from local suppliers and listing them on the catalog, inventory management, process order fulfillment, customer service, and handling returns and refunds.??Facebook Marketplace:
Experienced in local dropshipping, selling used and brand new laptops and desktop computers in Facebook Marketplace.

Experienced in internet research:

With my current VA job, I'm responsible for searching for items that customers would like to order, and if it's not in our product catalog/website, I have to look it up from our suppliers and then list the items in our catalog. 

We were given a task to search for potential winning products that can be sold on Amazon during the Amazon VA Masterclass course, where I used different tools and keywords to find the potential winning products and then search for suppliers who manufacture the products.

I worked for 411 US Directory before researching residential, business listings, movie listings, driving directions, train and bus schedules, and answering all random questions we received through SMS and chat.

Photo editing, website building, and video editing skills (Basic):

Apps and Software I use/d: MS Office, Google Drive, Google Calendar, Google Forms, Canva, Adobe Photoshop, WeVideo, FreeCam, Anchor podcast, Youtube, Facebook/Marketplace, WhatsApp, Gmail, Five9, RightNow Oracle, HTML, Shopify, Shopee Seller, Lazada, WordPress, Slack, Zendesk, FrontApp, Stripe, Onfleet, WeChat, Amazon, Loom, Chrome Extensions: Helium10, JungleScout, Amazon Unicorn Smasher, Oberlo, AMZ Scout Quickview, Grammarly, Viral Launch, Airtable, Retool, Google Sheet, Excel, Gmail workspace