A+ Virtual Assistant|Customer Service Pro|Calls-Chats-Emails

Overview

Looking for full-time work (8 hours/day)

at $8.80/hour ($1,548.80/month)

Bachelors Degree

Last Active

May 24th, 2024 (2 days ago)

Member Since

June 19th, 2018

Profile Description

Need an experienced Customer Service Engineer?
Elevate Customer Experience with Seasoned Support!

*Marketing, Lead Management, Sales
*Social Media Specialist
*E-commerce, B2B, Wholesale, Retail

Here's how we can Achieve More Together

CUSTOMER SERVICE
*Phone Support
From the first ring to the final resolution, I'm committed to delivering top-notch service with every call. Trust me to be your reliable partner in problem-solving and customer satisfaction over the phone.

*Live Chat Support
I'm always ready to welcome customers on our live chat oasis, where every keystroke is a step closer to their satisfaction. I'm equipped to provide real-time support that's as swift as it is savvy – because their convenience is my commitment! 

*Email Support
Contacting us means entering their queries to a dedicated team committed to excellence, and every message is met with enthusiasm and expertise. Count on me to tackle their tickets with speed and precision because their peace of mind matters most.

Here's a rundown of a few tasks I can lend a hand with:

Customer Assistance/Retention
Booking Management
Policy Explanation
Upselling and Cross-selling
Documentation
Driving Revenue Growth
Data Analysis
Content Resolution
Training and Mentorship
Engagement Management
Order Assistance
Order Processing
Content Moderation
Product Information
Customer Relationship
Returns and Exchanges
Promotion and Sales Support
Inventory Management

LEAD MANAGEMENT
I'm here to streamline your lead management process from start to finish. With my strategic follow-up approach and unwavering commitment to communication, you'll see more appointments converted into valuable opportunities, driving growth for your business.

Here's a rundown of a few tasks I can lend a hand with:

Lead Tracking and Management
Lead Qualification
Lead Nurturing
Reporting and Analysis

SOCIAL MEDIA MANAGEMENT
I'm your eyes and ears on social media, monitoring comments, posts, and promptly responding to inquiries. With a keen eye for detail and a knack for personalized engagement, I ensure your brand shines bright and your audience feels heard and valued.

Here's a rundown of a few tasks I can lend a hand with:

Social Media Strategy Development
Content Scheduling and Publishing
Community Management
Engagement and Interaction
Collaboration and Communication

*TOOLS AND APPS I USE

Shopify
Zendesk
Salesforce
GSuite
Microsoft Office 365
Zadarma
Avaya
HootSuite
HubSpot
RingCentral
LiveChat
FB Business Suite 
MarketPlace
Multiple Listing Service
DocuSign
Mailchimp
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Calendly
Hubstaff
ChatGPT
Canva
Capcut
Instagram
TikTok
X
Threads
LinkedIn
Slack
Zoom
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WhatsApp

If you believe we're a perfect match
Feel free to send a personalized message and keep me posted
When would be the most convenient time for a Discovery Call?

Warm regards,
Henrie

P.S. I love pigeons how about you?