Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $13.20/hour ($2,323.20/month)

Bachelors degree

Last Active

April 10th, 2024 (35 days ago)

Member Since

June 19th, 2018

Profile Description

Customer Support - 12 year EXTENSIVE EXPERIENCE in Client Solutions With more than a decade of experience in Customer Service and Technical Support, across phone, email, and chat platforms, I aim to elevate your business' customer satisfaction to unparalleled heights!
I've honed a myriad of skills during my tenure and I'm eager to leverage them all to not only meet but exceed your expectations.
Proficiency with tools such as:
?CRMs such as Hubspot, Salesforce, Zendesk, Freshdesk etc.
?Slack
?Ringcentral
?Intercom
?Calendly
?Google Suite
?MS Office Suite
?Fluent in English
?CRM usage and support - Having utilized various CRMs extensively, I'm confident in my ability to adapt to whichever CRM your team currently employs.
?Triage tickets (or tasks) depending on the Impact, Urgency & Priority
?100% correct email etiquette and grammar for your email support, sales, or retention campaigns.
?Performance coaching skills for team management roles aiming to develop reps into achieving company goals and metrics requirement
?Negotiation skills that are proven effective for sales and retention campaigns.
?Around 60 to 70wpm typing speed- more than adequate for chat support requirements.
?Knowledgebase creation and documentation
?Product support
?Order creation, editing, and tracking
?Billing and invoice support
?Appointment setting
?Calendar management
?MS Office, Office 365, and Google Suite
?Client onboarding and tutorials
I am a self-starter, with more than a decade of BPO experience, seeking to further my knowledge and career, and can work under minimal to no supervision, with guaranteed efficiency and quality output.
Should you wish to discuss about my expertise and explore how I can assist in attaining your business objectives, feel free to reach out!