Online Specialist|Customer Support Administrator| Writer

Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

Bachelors degree

Last Active

June 4th, 2024 (192 days ago)

Member Since

August 4th, 2011

Profile Description

Administrative 
• Excellent communication skills in written and verbal English language
• Very willing to train and learn new instruction• Very good comprehension and able to grasp instructions very quickly
• Strong attention to detail
• Works with very minimal supervision 
• Proactive to meet turnaround times and deadlines
• Able to handle multiple projects simultaneously 
• Strong interpersonal and coordination skills and able to work with management, cross-functional teams and clients/suppliers
• Data entry and organising client information and updating database for record keeping
• Create invoices, data entry of receipts to update payments received and expenses into Excel spreadsheets and accounting software
• Export reports, invoices, accounts ageing, monthly sales
• Prepare business letters and reports for presentation• Coordinate company events involving different vendors and clients
• Manage emails, calendars, and scheduling meetings
• Make travel arrangements, including booking for flight/hotel/car rental accommodations

Marketing/Sales/Ecommerce
• Manage Facebook shop and Amazon shop, upload products, update listings, track orders, provide customer service through ticket system, live chat and messaging
• Provide excellent customer service thru gmail help desk, ticket system and live chat (using Salesforce) , and Facebook messaging
• Product and market research in Google, Amazon and Clickbank - Finding products that match keyword and other search criteria as directed 
• Social media management,  create social media business pages in different platforms, source and organize content for posting , manage and schedule times of posting, reply to comments and messages 
• Create marketing materials like press releases and articles and uploading to websites, blogs and other distribution platforms 
• Create and edit marketing videos and uploading to video platforms YouTube and Vimeo, and optimize for SEO with description, keywords, links and other relevant client details 
• Bulk sourcing and resizing images using Adobe Photoshop 
• Create graphics/images for posters/flyers for social media posts using 
• Canva/Photoshop
• Write website content, articles, blog posts, sales pages, pay per click/Facebook ads
• Create and update online business directory listings 
• Keyword research using Google Keyword Planner Tool and other licensed tools provided by employer
• Link building, website performance and on-page SEO audits
• Upload and market ebooks at Amazon Kindle, Amazon CreateSpace, Barnes & Noble PubIt, and social media

Writing Skills 
• Blog posts
• Article writing
• Sales landing page copy
• Facebook ads
• Press releases
• Web page copy 
• Email marketing copy
• Product Brochures/Listings
• Business, sales letters and emails
• Ebook writing

Customer Service Skills 
• I am skilled at providing outstanding customer service using help desk support ticketing system (Salesforce and Gmail), live chat, and messenger apps.

Computer and Technical Skills 
• Wordpress and Umbraco
• Microsoft Word, Excel, PowerPoint, Outlook
• Google Docs, Sheets, Forms, Slides, Maps
• Office Apps - Google Calendar, Dropbox, Slack, Skype,  Zoom
• Project Management tools - Trello, Freedcamp
• Video creation and editing tools - Camtasia, Jing, VideoMakerFX, Animoto,  Windows Movie Maker, Mac iMovie, Canva
• Publishing - Amazon Kindle, Amazon Createspace, B&N PubIt, Google Books, Google Play, Kobo Books
• Invoice & Accounting - Freshbooks
• Email - Aweber 
• Keyword tools - Google Keyword Planner Tool, Upgrade to see actual info, Traffic Travis
• Social Media –  Facebook, Twitter, Pinterest, Instagram, LinkedIn, Hootsuite
• eCommerce platforms – Amazon, Facebook Shop, Clickbank, Shopify
• App Stores -  Seattle Clouds, Google Play
• SEO tools -  Open Site Explorer, MozBar, SEOquake, Google Analytics
• CRM - Salesforce
• OS - Windows 10 and Mac High Sierra