Shopify expert E-Commerce CSR l VA Rockstar l Email Support

Overview

Looking for full-time work (12 hours/day)

at $6.00/hour ($1,584.00/month)

Bachelors degree

Last Active

April 22nd, 2024 (12 days ago)

Member Since

June 18th, 2018

Profile Description

I am a highly experienced and versatile Virtual Assistant and Customer Service Support with a broad skill set, encompassing administrative support, email and phone assistance, technical support, and customer service. 

With 8 years of customer service expertise, I have honed my abilities to provide top-quality support in various sectors, including IT, Music, Health Care, Health and fitness, Real Estate, and E-commerce. Additionally, I possess proficiency in numerous software tools and platforms, allowing me to efficiently manage projects, customer relationships, communications, and more.

Professional Experience:
As a General Virtual Assistant and Customer Service Agent, I have successfully handled a diverse range of tasks, including email management, calendar organization, financial matters, travel and event planning, and scheduling meetings with clients. My exceptional communication skills enable me to handle phone and email interactions with finesse and professionalism.

Technical Skills:
Project Management: Proficient in Trello, Notion, and ClickUp, ensuring smooth project organization and collaboration.

CRM Software: Skilled in Zoho CRM, HubSpot CRM, Kustomer, Freshdesk, Pipedrive, and Salesforce CRM, facilitating efficient customer relationship management.

VoIP Software: Familiar with RingCentral, Aircall, Zoiper, and Softphone, enabling seamless voice communication.

Social Media Management: Capable of handling social media platforms such as Facebook, Twitter, Instagram, YouTube, TikTok, and LinkedIn, for effective online presence and engagement.

E-commerce Platforms: Well-versed in WooCommerce, Shopify, Amazon, eBay, Etsy, and Hudsonsbay, facilitating smooth e-commerce operations.

Website Builders: Proficient in WordPress and GoDaddy, enabling website creation and maintenance.

Scheduling Software: Knowledgeable in Calendly for efficient appointment scheduling.

Productivity Software: Skilled in Microsoft Office and Google Workspace for seamless task execution.

Video Editing and Graphics Design: Proficient in Filmora 11 and Canva for professional-quality video editing and graphic design.
<8efe80624d780eba0c6493ec45140364>Email Ticketing and Chatbot: Experienced in Gorgias, Freshdesk, Zendesk, Tidio, and Livechat for streamlined customer support.

AI Tools: Familiar with ChatGPT, OpenAI,

Communication Software: Adept at using Slack, Teams, Skype, WhatsApp, Upgrade to see actual info, Telegram, Viber, Zoom, and Microsoft Teams for seamless team collaboration and client communication.

Additional Skills:
Exceptional time management and organizational abilities for efficient task handling.
Proficient in internet research, lead generation, and keyword research using Google AdWords.

Typing speed of 75 WPM with 97 accuracy, ensuring swift and accurate data entry.
My adaptability and proficiency in a wide range of skills make me a valuable asset in any professional setting. I am eager to utilize my expertise to assist you in achieving your business goals and delivering outstanding results.

 Let me handle the workload, so you can focus on what truly matters.