Virtual Assistant/Executive Assistant/E-commerce

Overview

Looking for full-time work (8 hours/day)

at $6.25/hour ($1,100.00/month)

Associates degree

Last Active

May 14th, 2024 (today)

Member Since

June 17th, 2018

Profile Description

8 years combined experience in working as a Virtual Assistant, Customer Service, and Technical Support supporting companies in the United States, admin assistant in Real Estate in the US, CRM. Also building a store on Shopify for e-commerce businesses, importing product details, and order processing. 

SKILLS:  

Appointment Setting/Telemarketing
Account Management 
MS Word, PowerPoint 
Booking Cars
Arranging travel bookings and hotel accommodations
Appointment Setter 
Technical Support
Ability to deal with irate and offensive customer
Quick learner of products and servicesEmail Support  
Phone support
Calendar Management 
Ability to multitask  
Social Media E-commerce/Shopify, Oberlo, AliExpress
Freshdesk
CRM  
Data Entry
Web Research
Lead Generation 
E-commerce
Order Processing
Basic CANVA 

PROFESSIONAL EXPERIENCE:   

Technical Support/Sales Associate II in Convergys supporting Comcast Acct. Internet/Phone Services Provided callers with information on internet packages and promotions Resolved customers’ technical issues over the phone Made sales calls for soliciting business from new customers Up-sold services to existing customers Handled high volume international calls from customers resolving issues and upselling when possible Provided Internet, Cable, Telephone and Home Security technical support Support the states of Florida, Pennsylvania, and other states in the US.
   
Customer Services Representative in Teleperformance Supporting VIP Customers for Upgrade to see actual info 

Supported premiuUpgrade to see actual infombers for Upgrade to see actual info account ensuring customer satisfaction Assisted worldwide customer complaints during their stay in our every hotel partner providing effective resolution and improving customer satisfaction Supported customers by booking, canceling, and changing hotel reservations worldwide ensuring that the process was as easy and convenient as possible ensuring customer satisfaction Interacted with hotel partners worldwide building customers trust in our services.  Supported multiple hotels in 7 continents in the world such as Africa, Antarctica, Asia, Australia, Europe, North America, and South America. Handled 30-40 customer calls per day.
  
Telemarketing 
Scheduled Appointments between customer leads and our sales crew so that they could close leads that I initiated cold-called potential leads for health insurance companies like Medicare Insurance for over 50-year-old leads.  Conducted Date Entry - Listing all the leads that I received sending them to agents who for closing the sale.     

Virtual Assistant 

Conducted Email Support - sending replies, and emails to our customers, partners, and affiliates like Expedia, Travelocity, Orbitz, Hotwire, Car Trawler, and more.  Conducted Phone Support - Answering inbound calls and making outbound calls to our partners, customers, and affiliates. 
Supported the NU Car Rental Company worldwide within the following locations  NORTH AMERICA THE CARIBBEAN CENTRAL AND SOUTH AMERICA EUROPE ASIA-PACIFIC MIDDLE EAST AND AFRICA  

Managing Calendar 
Data Recording on CRM 
Outbound Call Inbound 
Draft Email Support