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Virtual Assistant/Customer Service/Email Support

70 ID PROOF
Timeproof:
EXPECTED SALARY
Php 30,000.00/month
( $552 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $3.19 USD/hr )
EXPERIENCE OVERVIEW
A total of 7 years experience • 1 year and 4 months as a Technical Support • 1 year and 6 months as a Customer Service Representative • 4 yrs as a Virtual Assistant •  Telemarketing and Appointment Setter• Dropshipping/E-commerce• Lead Generation •
BASIC INFORMATION
Age:
28
Gender:
Female
Tests Taken:
IQ
Score:  114

DISC
Dominance:22
Influence:20
Steadiness:38
Compliance:22

English
 B1(Intermediate)
Last Active:
August 6th, 2022 (6 days ago)
Member Since:
June 17th, 2018
SKILL SUMMARY

7 years of experience in online customer service, technical support and international sales supporting companies in the United States. Conducted cold calling to sell the companies capabilities to customers internationally and to upsell existing customers. Working as a Virtual Assistant.   

SKILLS:  
Online Customer Support 
Cold Calling Online Sales 
Account Management 
MS Word, PowerPoint 
Booking Hotels and Cars
Appointment Setter 
Technical Support
Ability to deal with irate and offensive customer
Quick learner about products and services<8efe80624d780eba0c6493ec45140364>Email Support  
Calendar ManagementEmail Marketing 
Phone support 
Ability to multitask  
Social Media E-commerce/Shopify, Oberlo, AliExpress
Freshdesk  

PROFESSIONAL EXPERIENCE   

Technical Support/Sales Associate II in Convergys supporting Comcast Upgrade to see actual infoernet/Phone Services Provided callers with information on internet packages and promotions Resolved customers’ technical issues over the phone Made sales calls for soliciting business from new customers Up-sold services to existing customers Handled high volume international calls from customers resolving issues and upselling when possible Provided Internet, Cable, Telephone and Home Security technical support Support the states of Florida, Pennsylvania and other states in the US.
   
Customer Services Representative in Teleperformance Supporting VIP Customers for Upgrade to see actual info 

Supported premiuUpgrade to see actual infombers for Upgrade to see actual info account ensuring customer satisfaction Assisted worldwide customer complaints during their stay in our every hotel partner’s providing effective resolution improving customer satisfaction Supported customers by booking, canceling and changing hotel reservations worldwide ensuring that the process was as easy and convenient as possible ensuring customer satisfaction Interacted with hotel partners worldwide building customers trust in our services.  Supported multiple hotels in 7 continents in the world such as Africa, Antarctica, Asia, Australia, Europe, North America, and South America. Handled 30-40 customer calls per day.
  
Telemarketing 
Scheduled Appointments between customer leads and our sales crew so that they could close leads that I initiated Cold called potential leads for health insurance companies like Medicare Insurance for over 50-year-old leads.  Conducted Date Entry - Listing all the leads that I received sending them to agents who for closing the sale.     

Virtual Assistant 

Conducted Email Support - sending replies, and emails to our customers, partners, and affiliates like Expedia, Travelocity, Orbitz, Hotwire, Car Trawler, and more.  Conducted Phone Support - Answering inbound calls and making outbound calls to our partners, customers, and affiliates. 
Supported the NU Car Rental Company worldwide within the following locations  NORTH AMERICA THE CARIBBEAN CENTRAL AND SOUTH AMERICA EUROPE ASIA-PACIFIC MIDDLE EAST AND AFRICA  

Managing Calendar 
Data Recording on CRM 
Outbound Call Inbound 
Draft Email Support 

WORKER SKILLS
TOP SKILLS
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Personal Assistant
  • Research
  • Speaking
  • Translation
  • Writing
  • Telemarketing
  • Shopify
  • Video Editing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Personal Assistant
  • Research

English
EXPERIENCE

I have 7 years experience working with US-based accounts as a Customer Service Representative and as a Virtual Assistant Also had experience in Telemarketing as an Appointment Setter 

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Sales and Marketing
SKILL RATING
  • Telemarketing

Advertising
SKILL RATING
  • Facebook Ads

Web Development
SKILL RATING
  • Shopify

Graphics & Multimedia
SKILL RATING
  • Video Editing

Customer Service & Admin Support
EXPERIENCE

I have 7 years of experience in total as a Technical Support Customer Service Representative and as a Virtual Assistant.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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