Customer Service Representative / E-commerce

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Undergraduate of Office Systems and Management

Last Active

April 20th, 2024 (13 days ago)

Member Since

June 13th, 2018

Profile Description

Career Description: Accomplished Customer Service Representative

As a seasoned Customer Service Representative with an extensive five-year tenure, I bring a wealth of experience garnered from prominent companies in both the telecommunications and e-commerce sectors. My professional journey has been shaped by roles at Telstra, eBay, and TCV Motors, providing me with a robust skill set and a keen understanding of the intricacies of customer service in diverse industries.

At Telstra, a leading Australian telecommunications company, I played a pivotal role in delivering top-notch customer service. Handling customer inquiries, troubleshooting technical issues, and ensuring seamless communication experiences, I contributed significantly to maintaining high customer satisfaction levels. This experience solidified my foundation in the telecommunications industry.

Transitioning to the e-commerce realm, I navigated the dynamic landscapes of both eBay and TCV Motors. Here, I successfully managed customer interactions, facilitated transactions, and provided tailored solutions to a wide array of customer needs. My tenure with these industry giants refined my problem-solving skills and reinforced my commitment to delivering exceptional customer service.

In addition to my customer service roles, I expanded my skill set by taking on the responsibilities of a Quality Assurance Specialist for a Volkswagen dealership based in Australia. This multifaceted role involved meticulous phone listening for both service and sales calls, fostering a keen eye for detail and an unwavering dedication to upholding the highest standards of customer service within the automotive industry.

During my time as a Quality Assurance Specialist, I also ventured into the realm of education, serving as an ESL (English as a Second Language) Teacher for Japanese students. This experience not only enriched my cultural awareness but also enhanced my communication skills, allowing me to connect with individuals from diverse backgrounds and tailor my teaching approach to meet the unique needs of each student.

Currently, as a Content Moderator, I apply my diverse skill set to ensure a safe and positive online environment. Leveraging my analytical mindset and attention to detail, I assess and moderate user-generated content, aligning it with platform guidelines to foster a positive online community.

Proficient in CRM tools such as Zendesk and Salesforce, I have consistently streamlined customer interactions and issue resolution, ensuring an organized and efficient customer service process. My career journey is a testament to my dedication to excellence, versatility, and the ability to adapt to the unique demands of various roles.

Please don't hesitate to contact me, and I'll be delighted to assist you in achieving outstanding customer satisfaction for your business.