Work History & Experience
Customer Service Representative – Lyft Document Review (BPO Industry)
Alorica Teleservices Inc. | July 2017 - Dec 2018
As a dedicated Customer Service Representative in the document review department for Lyft, I ensured compliance and accuracy of driver-submitted documents, maintained high levels of confidentiality, and delivered efficient and timely support. My role demanded precision, strong communication skills, and the ability to handle large volumes of sensitive data while upholding client standards. I consistently met quality assurance benchmarks and was recognized for my attention to detail and professionalism in customer interactions.
Cargo Service Agent
Macroasia Airport Services Corp.
January 2019 - September 2022
In my role as a Cargo Service Agent, I was responsible for managing the logistics of incoming cargo for both domestic and international flights. This involved coordinating with ground staff, ensuring accurate documentation, monitoring cargo safety, and adhering to strict timelines and regulations. My contributions supported seamless cargo operations and strengthened customer satisfaction by ensuring timely deliveries. I was often trusted with priority shipments and special cargo due to my reliability and operational efficiency.
Administrative Assistant – Macroasia Airport Services Corp.
September 2022 - Present
As an Administrative Assistant, I played a key role in maintaining daily operations within the organization. My responsibilities included:
- Monitoring and updating training trackers
- Scheduling and coordinating internal and external training sessions
- Organizing and maintaining office files and digital records
- Supporting recruitment efforts, including interview scheduling and candidate coordination
- Assisting with timekeeping and attendance tracking
- Responding to employee queries related to compensation and benefits
- Scheduling meetings, accommodating office guests, and preparing necessary documentation
- Coordinating logistics for international cargo flights
Performing various other administrative duties to support a smooth and efficient workplace
My proactive approach and multitasking abilities allowed me to manage multiple responsibilities effectively while fostering a well-organized and collaborative work environment.
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