0d0882c9940f1db 8 4de

Executive Virtual Assistant and former Operations Executive

80 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 60,000.00/month
( $1,094 USD )
EDUCATIONAL ATTAINMENT
College Undergraduate
AVAILABILITY
40 hrs/wk
( $6.32 USD/hr )
EXPERIENCE OVERVIEW
Executive Virtual Assistant and former Operations Executive for Kodakit with 5 years of combined TSR/CSR experience
BASIC INFORMATION
Age:
33
Gender:
Male
Location:
Santa Rosa, Laguna
Tests Taken:
IQ
Score:  105

DISC
Dominance:35%
Influence:30%
Steadiness:23%
Compliance:12%

English
 C1(Advanced)
Last Active:
August 5th, 2022 (15 days ago)
Member Since:
June 8th, 2018
SKILL SUMMARY

SONS OF LIBERTY COFFEE, SCORE MILK, TRON SPARK / FORT WORTH, TEXAS 
EXECUTIVE VIRTUAL ASSISTANT 
JAN 2020 - PRESENT
• Handling bookkeeping for both coffee shop and Sons LLC roaster.
• Admin tasks including system management of Sons of Liberty Coffee.
• Lead generation of the potential coffee shop and roaster partners.
• Payroll management of both employees of Sons of Liberty Coffee and Sons LLC roaster.
• Provide weekly and daily updates to the CEO.
• Contributing marketing materials for Sons of Liberty Coffee.
• Composing weekly articles for the website about TRON Foundation's cryptocurrencies TRX, SUN, BTT, BTCTRON, ETHTRON.
• SEO for the posted articles.
• Social media platform management through Twitter and Upgrade to see actual info.
• News research for all the latest stories and developments about the cryptocurrency industry and specifically for TRX and JST.
• Conducts interviews with developers of established TRX based apps.
• Processes Payroll for Score Milk Employees and Manages Expenses 
• Creates Social Media Images for Score Milk and Tron Spark articles 

KODAKIT / MUNTINLUPA CITY
CONSULTANT - OPERATIONS COORDINATOR
MAY 2019 – JAN 2020
• Cross-functional role in the organization working with sales, marketing, technical and operations in order to achieve results and client satisfaction
• Ensures Customer KPI’s are met and achieved
• Manages the E2E order flow and continuously explore ways in which to
• Improve current process and achieve operational efficiencies
• Manages order rescheduling, photographer attendance, and provide coordination between photographers and clients
• Participates in the creation of KPIs for photographers and clients to monitor performance
• Making sure to meet daily and monthly targets for operations
• Reviews and manages quality control on photo shots for partner projects
• Handles customer support questions
• Prepares analytical reports to the management team
• Reporting directly to the Singapore headquarters on a weekly basis.

IBEX GLOBAL / SM BF PARANAQUE, PARANAQUE CITY 
QUALITY ANALYST
NOVEMBER 2018 - MAY 2019

· Evaluates advocates cases to check the quality of responses to customers as per the client’s standards.
· Conducts one on one coaching for score improvement, identifying behaviors and recommendations to improve overall response through email or chat conversation.
· Do monthly talks to operation teams for updates and on-going trends within the account.
· Provide updates with team managers every two weeks for the overall QA scores of the team.
· Attends and defends Customer Experience Team’s calibrated answers during internal and global calibration QA answers with the client and different sites who handle the same account.
· Evaluates email cases from advocates to ensure proper QA guidelines are being followed.
· Do basic Quality Analyst tasks such as reporting of end of day and week reports, data scrubbing and weekly calibrations.
· Attends training of newly released products from the client.

IN-TEAM QA ANALYST
JANUARY 2018 – NOVEMBER 2018 
• Evaluates email cases from advocates to ensure proper QA guidelines are being followed.
• Does basic Quality Analyst tasks such as reporting of end of day and week reports, data scrubbing and weekly calibrations. 
• Attends training of newly released products from the client.

SUBJECT MATTER EXPERT / EMAIL SUPPORT 
OCTOBER 2016 – JANUARY 2018 
• Assists advocates on queries towards resolving case issues from customers
• Provide multiple recommendations for complex cases
• Provides feedback to Team Managers and Operation Managers about performances of certain advocates
• Does skill transfer to advocates for productivity tips.
Email support for a fitness technology wearable based in the US and troubleshoots technical related concerns for customers who use the said product
• Responds to customers in a timely fashion for proper case resolution
• Educating customers on basic troubleshooting that resolves certain issues for a fitness tracker.

XEROX / ASEANA ONE BLDG, PARANAQUE CITY 
CUSTOMER CARE ADVISOR (EMAIL SUPPORT) 
NOVEMBER 2014 – DECEMBER 2015 
Email support representative for US-based technology company (Apple)
• Handles app-based billing inquiries such as in-app purchases and subscriptions
• Provides basic app troubleshooting for handled devices and computers 
• Educating customers with detailed online articles in resolving cases 

CUSTOMER CARE ADVISOR (CHAT SUPPORT LEVEL 2) 
DECEMBER 2015 – MARCH 2016 
• Promoted from Email Support Advisor to Chat Support Department
• Chat support for US-based technology company (Apple)
• Real-time chat advisor for customer inquiries
• Assisting customers with an online walkthrough 
• Providing basic troubleshooting for iOS devices / Mac OSX Computers

TELEPERFORMANCE / SM MALL OF ASIA, PASAY CITY
MULTI SKILLED REPRESENTATIVE (CHAT/VOICE SUPPORT) 
OCTOBER 2013 – JULY 2014
• AT&T chat support representative 
• Assist customers through chat and voice experience 
• Provide solutions for mobility related concerns 
• Provide information about the latest news and promos to customer
• Helping customers on their billing concerns and providing them basic technical support tutorials 

DATA RICH AUSTRALIA / BRIXTON TECH PLAZA. MANDALUYONG CITY
TEAM LEADER
DECEMBER 2011 – MARCH 2012
• Solar Australia Campaign – Selling solar electricity panels to the households in South Australia, Brisbane, and Queensland
• Marketing database campaign - Offering business leads to American and Canadian business owners

ALOHA BOARDSPORTS INC/ ALABANG TOWN CENTER, MUNTINLUPA CITY
SALES ASSOCIATE
OCTOBER 2011 – DECEMBER 2011
• Handled the stores retail
operations regarding skateboarding, surfing, and clothing industry

• BHIVE CALL CENTER/ PILAR VILLAGE, LAS PINAS CITY
CALL CENTER AGENT 
JANUARY 2009 – JUNE 2009
• Handled account from Century 21 Mortgage and American Yellow Pages
• Outbound calling through leads provided by the client 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 6 years of work experience being a Quality Analyst and Multi-Skilled Non-Voice Customer Support.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Direct Mail Marketing
  • Email Marketing
  • SEO

Customer Service & Admin Support
EXPERIENCE

I have 5 years of customer service experience and handled different departments. I am a Multi-skilled tech support for the most part handling emails and chat LOB's. Handled phone calls as well.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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