Executive Virtual Assistant and former Operations Executive

Overview

Looking for full-time work (8 hours/day)

at $6.99/hour ($1,230.91/month)

College Undergraduate

Last Active

April 11th, 2024 (15 days ago)

Member Since

June 8th, 2018

Profile Description

DFW-BASED COMPANIES (TECHNOLOGY, CRYPTO AGENCY, FOOD/BEVERAGE COMPANIES) / DFW, TEXAS 
EXECUTIVE VIRTUAL ASSISTANT 
JAN 2020 - PRESENT

Food/Beverage Company:
• Handling bookkeeping for both coffee shop and roaster.
• Admin tasks including system management of the company.
• Lead generation of the potential coffee shop and roaster partners.
• Payroll management of both employees of the coffee shop and roaster.
• Provide weekly and daily updates to the CEO.
• Contributing marketing materials for the company.

Cryptocurrency News Agency:
• Composing weekly articles for the website about TRON's cryptocurrencies TRX and anything TRC20-based tokens.
• SEO for the posted articles.
• Social media platform management through Twitter and Upgrade to see actual info.
• News research for all the latest stories and developments about the cryptocurrency industry and specifically for TRX and anything TRC20-related.
• Conducts interviews with developers of established TRX-based apps.

Marketing Agency:
• Audits pending projects of website designers
• Conducts thorough quality checks of projects
• Manages current and upcoming projects of website designers
• Optimizing website projects if needed
• Knowledge of WordPress and Salient

KODAKIT / MUNTINLUPA CITY
CONSULTANT - OPERATIONS COORDINATOR
MAY 2019 – JAN 2020
• Cross-functional role in the organization working with sales, marketing, technical, and operations in order to achieve results and client satisfaction
• Ensures Customer KPIs are met and achieved
• Manages the E2E order flow and continuously explores ways in which to
• Improve current process and achieve operational efficiencies
• Manages order rescheduling, and photographer attendance, and provides coordination between photographers and clients
• Participates in the creation of KPIs for photographers and clients to monitor performance
• Making sure to meet daily and monthly targets for operations
• Reviews and manages quality control on photo shots for partner projects
• Handles customer support questions
• Prepares analytical reports for the management team
• Reporting directly to the Singapore headquarters on a weekly basis.

IBEX GLOBAL / SM BF PARANAQUE, PARANAQUE CITY 
QUALITY ANALYST
NOVEMBER 2018 - MAY 2019

· Evaluates advocate cases to check the quality of responses to customers as per the client’s standards.
· Conducts one on one coaching for score improvement, identifying behaviors and recommendations to improve overall response through email or chat conversation.
· Do monthly talks with operation teams for updates and ongoing trends within the account.
· Provide updates to team managers every two weeks for the overall QA scores of the team.
· Attends and defends the Customer Experience Team’s calibrated answers during internal and global calibration QA answers with the client and different sites that handle the same account.
· Evaluates email cases from advocates to ensure proper QA guidelines are being followed.
· Do basic Quality Analyst tasks such as reporting of end-of-day and weekly reports, data scrubbing, and weekly calibrations.
· Attends training on newly released products from the client.

IN-TEAM QA ANALYST
JANUARY 2018 – NOVEMBER 2018 
• Evaluates email cases from advocates to ensure proper QA guidelines are being followed.
• Does basic Quality Analyst tasks such as reporting end-of-day and weekly reports, data scrubbing, and weekly calibrations. 
• Attends training on newly released products from the client.

SUBJECT MATTER EXPERT / EMAIL SUPPORT 
OCTOBER 2016 – JANUARY 2018 
• Assists advocates with queries towards resolving case issues from customers
• Provide multiple recommendations for complex cases
• Provides feedback to Team Managers and Operation Managers about the performances of certain advocates
• Does skill transfer to advocates for productivity tips
• Email support for a fitness technology wearable based in the US and troubleshoots technical-related concerns for customers who use the said product
• Responds to customers in a timely fashion for proper case resolution
• Educating customers on basic troubleshooting that resolves certain issues for a fitness tracker.

XEROX / ASEANA ONE BLDG, PARANAQUE CITY 
CUSTOMER CARE ADVISOR (EMAIL SUPPORT) 
NOVEMBER 2014 – DECEMBER 2015 
• Email support representative for US-based technology company (Apple)
• Handles app-based billing inquiries such as in-app purchases and subscriptions
• Provides basic app troubleshooting for handled devices and computers 
• Educating customers with detailed online articles in resolving cases 

CUSTOMER CARE ADVISOR (CHAT SUPPORT LEVEL 2) 
DECEMBER 2015 – MARCH 2016 
• Promoted from Email Support Advisor to Chat Support Department
• Chat support for US-based technology company (Apple)
• Real-time chat advisor for customer inquiries
• Assisting customers with an online walkthrough 
• Providing basic troubleshooting for iOS devices / Mac OSX Computers

TELEPERFORMANCE / SM MALL OF ASIA, PASAY CITY
MULTI-SKILLED REPRESENTATIVE (CHAT/VOICE SUPPORT) 
OCTOBER 2013 – JULY 2014
• AT&T chat support representative 
• Assist customers through chat and voice experience 
• Provide solutions for mobility-related concerns 
• Provide information about the latest news and promos to customer
• Helping customers with their billing concerns and providing them with basic technical support tutorials 

DATA RICH AUSTRALIA / BRIXTON TECH PLAZA. MANDALUYONG CITY
TEAM LEADER
DECEMBER 2011 – MARCH 2012
• Solar Australia Campaign – Selling solar electricity panels to households in South Australia, Brisbane, and Queensland
• Marketing database campaign - Offering business leads to American and Canadian business owners

ALOHA BOARDSPORTS INC/ ALABANG TOWN CENTER, MUNTINLUPA CITY
SALES ASSOCIATE
OCTOBER 2011 – DECEMBER 2011
• Handled the store's retail
operations regarding skateboarding, surfing, and the clothing industry

• BHIVE CALL CENTER/ PILAR VILLAGE, LAS PINAS CITY
CALL CENTER AGENT 
JANUARY 2009 – JUNE 2009
• Handled accounts from Century 21 Mortgage and American Yellow Pages
• Outbound calling through leads provided by the client