I had been in the call center industry for 7 years, handling different transactions. I worked as a business investigator. I worked in a credit reporting company based in the US where I create business information reports. I investigate businesses to verify their legality for credit rating purposes. I can do inbound and outbound calls, skip tracing/research, data entry, lead generation, appointment setting, and administrative work. Also, I worked as a complaints resolution agent and an SME (Subject Matter Expert). I worked as Business Growth Supervisor / Lead Generation Supervisor in a digital marketing company based in California. I have strong skills in time management, prioritizing tasks, and meeting deadlines and I produce quality work even when under extreme time pressure.
My 9 years of experience include creating business reports, taking down minutes of the meetings, appointment setting, do e-mail management including following up with clients/customers, skip tracing or research, data entry, and other administrative tasks. I am also skilled on Salesforce, Pipedrive, Infusionsoft, ICW, Dropbox, Skype, MS Office, Google docs, Teamwork, Hubstaff, Jing, Dux-Soup, MeetLeonard, JustCall, Nextiva, Replyify, LinkMatch, Zapier, Automate.io, LastPass, Pandadoc, Docusign, GetAccept, KoreConx, AppointmentCore, and Calendly.
I am an English major and I also teach English online.
I was a journalist from grade school to college. I do news, editorial, literary, and feature writing for school newspapers.
My call center experience involves inbound and outbound calling and e-mails/e-mail marketing on different transactions.
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