William

Snr. Professional, Sales/Project Manager, HR, QA, Trainer

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Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors Degree

Last Active

March 29th, 2024 (14 days ago)

Member Since

May 26th, 2018

Profile Description

Mobile: (0063)Upgrade to see actual info<8efe80624d780eba0c6493ec45140364>;Email: Upgrade to see actual info Upgrade to see actual info.musicman

Personal Statement
I have an eclectic mix of interests, skill set and expertise and most focus on the improvement of individuals who work in a team such as colleagues and subordinates which in return not just for the advancement of individuals, also a help to the company reach its goals. 

Work Experiences

Account Executive
2021 (Gapstow—home-based)Qualifying leads and prospects, acquiring more clients through prospect and canvassing, communicating product/support value to clients.
Responsibilities:
• Other responsibilities include: Website audit, QA, supporting existing clients by updating pricing on their website, follow up with clients through email or chat and other admin tasks
• Reports directly to the CEO/Founder

Sales Development, Customer Success Coach
2021 (ReviewBuzz—home-based)Developing strong relationships with clients, connecting with key business executives or stakeholders. Answer client queries and identify new business opportunities among existing customers. Liaise with cross-functional internal teams including Marketing team and Support team to improve the overall client experience.
Responsibilities:
• Set up meetings or calls between clients and business development managers
• Qualify leads from marketing campaigns as sales opportunities
• Contact potential clients through calls and emails
• Build long-term trusting relationships with clients
• Assist with challenging client requests or issue escalations as needed

Sales Coach, Quality, Project Manager
2019 (itGenius—home-based)
Managed 3 sales consultants during the first few months, and was later on assigned to help the account management team and at times assisted the technical support, marketing team and facilitated one-on-one or group training to consultants.
Responsibilities:
• Facilitate training
• On-the fly coaching
• Generating RCA of escalations, monthly reports of clients churning, renewing, and downgrading and upgrading of their subscriptions
• Handling escalations, providing employee feedback to the operations manager and HR
• Dealing directly with clients for their request(s) such as archiving/migration of data, adding/deleting of users and other technical-related issues
• Helping the marketing team in profiling leads

Project Manager
2019 (Integrity Advocate—home-based)
Work closely with upper management to make sure that the scope and direction of each project is on schedule. Oversee projects, monitor their progress and completion and ensure that they meet the expectations of the clients. Coordinating the development of project management structure and other measurement tools as needed to enable successful implementation of the process or system to the clients.

Business Supervisor
2018 (Softvire—home-based)
Managing a team of Business Development Managers assigned in different states of Australia. Preparation and implementation of B2B lead generation strategies. Keep workers aligned with the goals of the Upgrade to see actual infomunicates directly to the back-end sales team. Monitor team's progress. Reports directly to the CEO.

Senior Professional (Management Level)—Communications, Behavioral and Sales
Upgrade to see actual info(Microsoft—Sutherland, Clark)
Managing teams identified as bottom quartiles making sure that they improve after a month of extensive training. Apart from handling bottom performers, I am also creating training materials, facilitating training for new hires, refresher training, on-the-fly coaching with follow-through, creates recommended scripts for chat, email and/or voice account for Microsoft which has roughly 2,000 consultants.
Strengths and Achievements:
• Part of the Elite Top 10% of all employees not just locally but globally
• Hiring (Philippines and Jamaica), training and improving of outliers’ performance
• Consistent in achieving ranks 1st, 2nd and 3rd in sales conversion for teams handled
• Creates training materials based on the root-cause analysis conducted
• Provide support for both voice and non-voice lines of business of Microsoft
• Individual contributor for Microsoft and only asks help from the quality team, service delivery team or training team when needed

Executive Secretary to the General Manager
2011 (Al Rayyan Block Factory—Doha, Qatar)
Communicating directly with the department managers such as finance manager, store manager, factory managers, sales managers and their sales executives, transportation manager, workshop manager, human resources manager and administrative assistants, public relations manager, to the general manager and at times with the CEO to organize work and see to it that work demand will go smoothly according to plan.
Responsibilities:
• Filing of company records which consist mostly of sales transactions, documents, correspondence, credentials and certificates from 120+ clients
• Monitoring and keeping records of office employees’ attendance
• Keeping confidential documents such as photocopies of passports
• Monitor office supplies to ensure a smooth day-to-day business transactions and activities
• Disseminate information to department managers, collecting reports from Sales, Accounting and Store on a day-to-day basis which I submit to the General Manager
• Responsible for communicating with companies and businesses inside and outside of the country per General Manager’s request

English Instructor—Juniors and University
2010 (Pines International Academy—Angeles City)
Teaching ESL to foreign nationals such as Mongolians, Koreans and Japanese.
Responsibilities:
• Making study program, teaching vocabulary, idioms, grammar, pronunciation and storytelling
• Administering exams for reading and comprehension, spelling, weekly quizzes and checking of weekly diaries
Customer Service Representative, Sales and Retention AgentUpgrade to see actual info(Microsoft—Sutherland Global Services, Clark)
Assists customers with their inquiries and complaints, also acted as point-of-contact for the team.
Responsibilities and Achievement:
• Consistent top seller for Net Zero DSL before I was transferred to MyCheckFree
• Providing information to members and customers who will avail of the services offered and processing of orders
• Reports directly to the sales coach and supervisor end of day
• Provides feedback to the program manager and to the client when needed

Human Resource Assistant
2004- (Robinsons Big-R Super Center—San Fernando)
Duties include job recruitment, conducting orientation, administering exams, time keeping, attending job fairs and filing of 201’s.
Responsibilities:
• Issuing of ID’s, locker issuance and monitoring
• Coordinating with bank through email for employees’ who will open savings account for their payroll
• Monitoring of employees’ attendance, their uniform, bi-monthly inventory of consumables, issuing of uniforms to officers, sales associates and merchandisers
Recreational Park Attendant (Summer Job prior to attending 4th year High-school)1997 (Mimosa Leisure Estate)
Duties include customer service, accepts payments for rentals of basketball court, bikes and roller blades. Submits rental records and weekly sales report directly to the general manager and responsible for maintenance and upkeep of facilities.

Education
Bachelor of Science in Business Administration Major in Business Management focusing in Human Resources Management
Holy Angel University, 2003 - Graduate

Interests and Hobbies
An individual with a diverse interest in music. A song writer, composer, guitarist, bassist, drummer who can also play cajon and harmonica. Recognized as the best drummer and I have also organized a Virtuoso fest and have composed a jingle for Microsoft-Sutherland year 2015. A “jack-of-all-trades” individual who knows how to operate and repair an electric and manual sewing machines, can alter pants and shirts, someone who has knowledge in electronics, plumbing and carpentry. A guitar and a bass guitar luthier. I have been into photography just recently.

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

E-Commerce » Inventory Management » Quality Control

Human Resources

Customer Support » Technical Support

Customer Support » Phone Support » English Speaking

Video Editing

Customer Support » Sales Support

Office and Administration » Translation

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information

Age
43
Gender
Male
Website
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Address
Mabalacat, Pampanga
Tests Taken
IQ
Score:  110
DISC
Dominance: 46
Influence: 7
Steadiness: 17
Compliance: 30
English
C2(Advanced/Mastery)
Uploaded ID
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