Customer Service / Content Moderator

Verified

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelor's Degree

Last Active

December 5th, 2024 (7 days ago)

Member Since

March 31st, 2010

Profile Description

10 years of experience as a Virtual Assistant Manager primary role is customer service email support. Aside from replying to the concerns and questions of customers via email, I also process refunds and cancellations and do some basic proofreading on the newsletters to be sent out to the customers. I also do personal research for the client on his travels and other hobbies.

More than 2 years of experience in social media content moderation. My primary task is to ensure that the community is abiding by the rules and still being respectful even if the topics or news articles are quite sensitive. So I am given a chance to hide or delete the commenters' comments or reply or permanently ban them from the clients' pages.

1 year of experience as an outbound sales agent in an office-based company. My primary task is to call possible leads and sell them the digital product we offer.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

I've been an email customer service support for 10 years now (Apr 2023).

Other Skills

Customer Support » Content Management

Experience: 1 - 2 years

I've been doing content moderation for more than a year now and I still believe I have so many things to learn still. But I really find myself passionately loving this line of work. Reading people's sentiments, questions, praises - all part of who we really are.