Executive VA|Airbnb Expert|Experienced Property Manager

Overview

Looking for full-time work (9 hours/day)

at $6.06/hour ($1,200.00/month)

Bachelors degree

Last Active

May 7th, 2024 (9 days ago)

Member Since

May 25th, 2018

Profile Description

Versatile Property Manager and Virtual Assistant with a proven track record in managing short-term rentals, delivering exceptional customer service, and providing comprehensive virtual support. Successfully oversaw day-to-day operations of over 300 short-term rental properties in the USA and the United Kingdom, optimizing occupancy rates, and enhancing guest experiences. Adept at managing smooth check-ins/outs, handling guest inquiries, and coordinating housekeeping and maintenance services.

Demonstrated expertise in:
- Conducting final interviews
- Coaching teaUpgrade to see actual infombers
- Ensuring adherence to campaign values and competencies- Facilitating proper handoff procedures from training to operations
- Conducting new hire orientations

Proven track record as an Airbnb Case Manager, Airbnb Trainer and Expert providing exemplary customer service, addressing bookings, cancellations, refunds, and disputes. Collaborated with internal teams to address complex issues, ensuring positive resolutions for hosts and guests.

Solid background in billing and customer service, assisting customers with inquiries, payments, and account-related concerns. Proficient in resolving complex billing issues and enhancing customer satisfaction. Engaged customers to understand their needs, suggesting relevant products aligned with their preferences.

Extensive experience as a Customer and Technical Support Representative, providing exceptional assistance, addressing general inquiries, and resolving technical issues with products or services. Proven ability to troubleshoot technical problems, guide customers through product setups, and contribute to customer satisfaction, retention, and brand loyalty.

Accomplished background in residential sales and billing support, guiding customers through the purchasing journey and billing processes. Skilled in handling billing inquiries, processing payments, and resolving billing discrepancies.

Soft Skills:
- Excellent Communication
- Interpersonal Skills- Radical Candor
- Conflict Management
- Adaptability
- Team Management
- Problem Solving
 - Fast Learner
- Multi-Tasking
- Organization Skills
- Negotiation Skills
- Proactive
- Team Player
- Attention to Detail
- Accountability

Professional Skills:
- Property Management
- Facilitation
- Writing

Technology Proficiency:
- Google Workspace
- MS Office Applications
- OTAs and PMS (Hospitable, OwnerRez, Hostify, Guesty, Pricelabs, etc)