Freelance VA

Technical Support & Troubleshooting: Hardware/software support, device setup, issue diagnosis, and resolution across laptops, desktops, and mobile devices Customer Phone Support: Professional call handling, active listening, issue resolution, and delivering excellent customer experience Data Entry & Management: Accurate data input, database maintenance, data verification, and record organization CRM & Ticketing Systems: Experience with tools like Salesforce and Zendesk for case tracking and customer management Microsoft Office & Tools: Proficient in Microsoft Excel, Microsoft Word, and Microsoft 365 User & Account Management: Password resets, user access provisioning, and basic support in Active Directory Multitasking & Time Management: Managing high call volumes, meeting SLAs, and prioritizing tasks effectively Attention to Detail: High accuracy in documentation, reporting, and data handling Communication Skills: Strong verbal and written communication with the ability to explain technical issues clearly Confidentiality & Compliance: Handling sensitive information securely and following data privacy standards

Managing ongoing client relationships Identifying upsell or cross-sell opportunities Ensuring customer satisfaction and retention Acting as the main point of contact between the client and the company Supporting renewals and long-term growth

Technical Support & Troubleshooting Hardware and software troubleshooting (laptops, desktops, mobile devices) Diagnosing network and connectivity issues Remote support tools Ticketing systems

Data Management Data collection, validation, and organization Maintaining and updating databases Data cleansing and error checking Clear written communication Ability to follow instructions and guidelines Coordinating with team members for data verification