As an experienced Amazon Account Manager and versatile professional with a background in various BPO roles, I bring a wide range of skills and expertise to the
Amazon Account Management:
• Currently serving as an Amazon Account Manager, I am responsible for various aspects of account management, ensuring optimal performance, and driving sales growth.
• Proficient in listing creation and optimization techniques, I utilize my knowledge to enhance product visibility and conversion rates.
• Skilled in improving overall account health and performance, I monitor metrics, address issues, and implement strategies to boost sales and customer satisfaction.
• Possessing basic PPC knowledge, I can develop and execute sales strategies that align with your business goals.
Listing Fixes and Backend Management:
• Through my expertise in backend management and utilization of Flat File, I have successfully resolved listing issues and ensured accurate product information.
• Proficient in leveraging reports and tools available in Seller Central, I am able to make data-driven decisions and optimize product performance.
BPO Expertise:
• With a strong foundation in the BPO industry, I have excelled in customer service, escalations, technical support, sales representation, and data entry roles.
• My experience spans diverse sectors, including automotive, telecommunications, airlines, vaporizer, and telemarketing, allowing me to adapt quickly to different industries.
• Skilled in resolving customer queries, addressing escalations, and providing excellent service, I am committed to delivering exceptional customer experiences.
Proficiency in Tools and Platforms:
• Alongside my Amazon and BPO skills, I possess expertise in Microsoft Office tools, enabling me to create impactful reports, presentations, and data analysis.
• Furthermore, I am a flexible and quick learner, adept at handling new tools and platforms with ease.
Conclusion:
My experience as an Amazon Account Manager, coupled with my BPO background across various industries, showcases my versatility and ability to excel in multiple domains. Whether you require assistance with Amazon account management, customer service, technical support, sales, or data entry, I am confident in my capabilities to contribute to your project. Feel free to reach out to me, and let's discuss how I can help you achieve your goals.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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