Admin Assistant. Operations Support. CSR. General VA.

Overview

Looking for full-time work (6 hours/day)

at $4.23/hour ($613.63/month)

Bachelors degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

May 12th, 2018

Profile Description

Hello! You can call me Mel. I’ve spent almost ten years working in both the BPO industry and administrative support roles. I’ve helped US and AU clients with customer service, admin tasks, project coordination, and lead generation. Over time,
I’ve learned how to stay organized, communicate well, and handle different
tasks even in fast-paced environments. I’m easy to work with,
quick to adjust, and I pick up new tools fast. I enjoy helping keep things
running smoothly, whether that’s managing emails, talking to customers,
updating records, or assisting with day-to-day operations.

Key Experiences:
Administrative Assistant / Virtual Assistant (2+ Years)
Supported a US environmental consulting company with daily admin tasks.
Managed emails, handled calls, followed up on proposals, and scheduled meetings.
Took meeting notes, organized files, and maintained CRM records. Worked with different teams to make sure projects stayed on track Virtual Project.

Manager – Storage Facility
Oversees daily operations and updates online availability. Handles tenant communication and coordinates with on-site staff Supports an owner who travels often by taking care of essential management tasks. Helps improve
processes and ensures customers are taken care of.

Customer Service & Technical Support – BPO
Assisted US customers with service issues Troubleshot internet and cable concerns Met performance targets and maintained good customer satisfaction.

Market Researcher (3 Years)
Conducted phone surveys on political topics and product/service feedback. Collected accurate data and followed project guidelines

Lead Generation & Appointment Setting – BPO
Generated leads and set appointments for different campaigns. Worked on projects
related to home improvement and education programs. Did cold calling, data gathering, and CRM updates.

Freelance / Virtual Support
Handled remote admin work like lead research, data entry, and file organization.
Managed Facebook pages and helped with simple social media tasks. Balanced multiple clients while staying organized and consistent.

Core Competencies
Email and Calendar Management
CRM Tools and Data Entry
Customer Service and Call Handling
Lead Generation and Cold Calling
Market Research
Social Media Management
Project Coordination
Proposal and Follow-Up Support
Fast Learner and Highly Adaptable
Strong Communication and Work Ethic

Professional Values
I take pride in being reliable, respectful, and easy to work with. I’m a fast learner, I communicate clearly, and I make sure tasks are done correctly. I value long-term working relationships and always aim to make my clients’ workload lighter and more manageable.

Thank you for taking the time to read my profile.
I’m excited for the chance to work with you.