Social Media Manager - VA - Customer & Technical Support

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

High school diploma

Last Active

May 4th, 2024 (8 days ago)

Member Since

May 11th, 2018

Profile Description

Certified Social Media Manager, and experienced customer support professional with a strong focus on delivering exceptional service and resolving inquiries efficiently. With 6 years of experience in customer service roles, I possess a diverse skill set that enables me to handle a wide range of tasks efficiently. Skilled in communication, problem-solving, and technical support, with a commitment to ensuring customer satisfaction.
Skills:
-Basic Graphic Design
-Basic Video Editing
-Hashtag Research
-Posting & Scheduling Contents
-Community Engagement
-Content Calendar
-Content Writing
-Monthly Report
-Other Specific Tasks
-Customer Service
-Communication
-Problem-Solving
-Technical Aptitude
-Time Management
-Attention to Detail
-Adaptability
-Team Collaboration
-Data Entry
-Listing Products
-Managing Seller Account
-Creation of Excel Spreadsheets
-Transcription Services
-Calendar Management
-Administrative Task
Work Tasks:
-Responding to Customer Inquiries
-Troubleshooting Technical Issues
-Providing Product Support
-Processing Returns and Refunds
-Handling Escalations
-Creating Knowledge Base Articles
-Monitoring Customer Feedback
-Continuous Improvement
-Crafting bespoke social media strategies aligned with clients' goals and target audience demographics.
-Developing engaging content including posts, graphics, and captions tailored to each platform's best practices and audience preferences.
-Building and nurturing online communities by fostering conversations, managing comments, and promptly addressing inquiries and issues.
-Implementing and monitoring paid advertising campaigns to amplify reach, drive traffic, and achieve campaign objectives.
-Utilizing advanced analytics tools to track performance metrics, analyze data, and optimize campaigns for maximum effectiveness.
-Maintaining regular communication with clients to provide updates, gather feedback, and ensure alignment with project objectives.
-Keeping abreast of the latest trends, algorithms, and industry updates to adapt strategies and maintain a competitive edge.
Hard Skills:
Canva
Trello
Capcut
Inshot
Google Drive
Google Sheet
CRM
Zendesk
Hubspot
Helpscout
Heroku
Salesforce
Slack