Experienced Executive Assistant and Customer Service 

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

November 30th, 2023 (148 days ago)

Member Since

May 9th, 2018

Profile Description

Let my purpose be your company's success!*Communication*Ability to Work Under Pressure*Decision Making*Time Management*Self-motivation*Leadership*Adaptability *Teamwork*Creativity(Knowledge in Managing Business)1. Planning and Strategy2. Marketing and Sales3. Customer Service4. Human Resources5. Finance and Accounting6. Legal(Activation/ Approving Officer in a Telecommunication Company)1. Performs evaluation of application requests, for individual post-paid applications, through proper authentication and credit investigation processes.2. Handles customer account creation and service order provisioning for activation through ICMS (Integrated Customer Management System).3. Coordinates with Network Operations or related units on any activation concerns affecting service provisioning through ICMS.4. Handles customer concerns on activation requests in coordination with all front line units.5. Provides proactive support to key departments involved in product and service testing.6. Encode customer’s information accurately and consistently following the data entry standards.(Experienced Customer Service Representative and Team Leader)1. The primary tasks of this person will be to answer the phone within 3 rings utilizing the appropriate greeting in professional, efficient, friendly manner.2. Responded to customer inquiries and requests and resolved issues efficiently and professionally.3. Exercised strong interpersonal communication skills with customers and department personnel.4. Transferred customer calls to appropriate superiors and departments.5. Follow up customer calls when necessary.6. Complete call logs and call reports.7. Give the subscriber a  superior customer experience.----SOFTWARE----* MICROSOFT OFFICE* GOOGLE SUITES* ASANA* MAILBOX FORWARDING* MAIL A LETTER* ADOBE PHOTOSHOP* ICMS* DIALPAD* ZENDESK* UPS FREIGHT* SCREENCAST-O-MATIC* ZOOM* RING CENTRAL* UBER CONFERENCE* CANVA* HUBSTAFF* CRM / SAP*SLACK*CLICK UP*DOLPHIN ANTY*CALENDLY*AIRTABLE*8X8*AVAYA ONEX*PHOTOSHOP*DROPBOX*NOTION ---OTHER SKILLS----1. Data entry2. Executive Assistant3. Social Media Management4. Administrative task5. Sales Representative---- SOCIAL NETWORKING SITES USED----1. Facebook2. Twitter3. Instagram4. Whatsapp5. Tiktok6. Reddit7. LinkedInFast Internet: Fiber More than 25mbps,with noise cancelling headsetSystem specs: 11th Gen Intel(R) Core(TM) Upgrade to see actual info  2.42 GHzWindows 11 / 8GBEmail: Upgrade to see actual info / Skype : live:Upgrade to see actual info