Customer Service Representative(phone,Email and chat support) | Data Entry

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

High school
diploma

Last Active

April 17th, 2024 (12 days ago)

Member Since

May 6th, 2018

Profile Description

Hello! I'm Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, a dedicated and experienced Technical Support and Customer Service Representative with a passion for helping customers achieve their goals. With a strong background in both technical troubleshooting and customer service, I thrive in fast-paced environments where I can utilize my skills to provide top-notch support and ensure customer satisfaction.

Key Skills:
Technical Expertise: Proficient in diagnosing and resolving technical issues related to Phone, Internet and TV.Customer Service Excellence: Skilled in delivering exceptional customer service through various channels, including phone, email, and live chat.Problem-Solving: Known for my ability to quickly identify and address customer concerns, finding effective solutions to meet their Upgrade to see actual infomunication: Excellent communication skills, both verbal and written, allowing me to effectively convey complex technical information in a clear and understandable manner.Team Collaboration: Adept at working collaboratively with cross-functional teams to escalate and resolve complex technical issues efficiently.

Experience:

Technical Support Specialist:
Provided technical support to customers via phone, email, and live chat, assisting with troubleshooting and resolving issues related to Phone, Internet and TV.Maintained detailed records of customer interactions and resolutions, ensuring accurate documentation and follow-up on open issues.Collaborated with the product development team to communicate customer feedback and identify areas for improvement in product functionality and usability.

Customer Service Representative
Provided excellent customer service through phone, email, and live chat channels.Assisted customers with product inquiries, order status updates, and issue resolution.Handled a high volume of incoming calls and maintained a positive and professional demeanor at all times.Resolved customer complaints and concerns efficiently and effectively, ensuring customer satisfaction.Maintained accurate records of customer interactions and updated customer accounts as needed.