Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

December 14th, 2023 (152 days ago)

Member Since

May 4th, 2018

Profile Description

Years of Experience as a Customer Support: 5 years of Experience doing inbound calls: 3 years of Experience doing outbound calls: 2 Years of Experience as Email Support/Chat Support: 1 Year of Experience as Amazon product researcher - August 2020 - presentRemote work Skills: Proficiency in using Google Docs, Google Sheet, Zoom, Zopim, Mattermost, Slacks, Skype, Zendesk, Basic use of Adobe Photoshop, Softphone/Avaya, Gmail, CRM, Faceboook, InstagramCustomer Support Representative (Upgrade to see actual info) - Handle calls from provider regarding patient's Dental Insurance, Policy status and Claim's Status. After 6 months, I was upskill to be on the member's department and talk to the policy owner itself regarding billing, Policy status and Claim's Upgrade to see actual infobound/Outbound/Email/Chat Support and Front Desk Specialist (2016-Dubai) - Handle customer's calls, email and chat to answer their concern on how they can sell their car. Guide through the process, do outbound calls to provide detailed location, update about the paper works and ask for necessary details. After a month I was asked to be a Front Desk Specialist that assist walk-in customer, confirm their appointment over the phone, assist customer with paper works and monitors the ins and outs of the cars.Customer Advocate / SME / Temp Team Lead / Permanent Team Lead (Upgrade to see actual info) - Assist policy owner in making a payment for their policy, Take payment over the phone, Change information on their policy, Check policy status in Market place, transfer calls to the correct department, send escalation. After 3 months I was trained to be an SME wherein I assist Team Leaders on their daily tasks. After 5 months I was chosen to be a Temporary Team Lead and after 5 months I got promoted as a Permanent Team Lead wherein I monitor team success scores, coach agent, generate daily reports, conduct meetings, assess agent,  Attend daily meeting with the operation team, provides insight and suggestions.Email/Chat Support Specialist (Upgrade to see actual infoRemote/Upwork) - Answer customer concerns visa email using Zendesk regarding companies promotions, update on the cancellation of Dentist Appointment, assist on how to submit their claim to get paid for their appointment and guide them through the use of the Affiliates program. I have been the top agent for 6 weeks straight for having high volume of resolves tickets with 95%-100?curacy and QA.Throughout the course of my career, I am proven to be effective and efficient with minimal to Zero supervision. I am a fast-learner, have the ability to multi-task, can adapt easily to new changes and can easily follow instruction. A very Hard-working individual that can work even in a shifting schedule, weekends, holidays and even extend time. I always excel in everything I do and I made sure that I will be.