Maintenance Coordinator/ Customer Service Representative

Maximised customer satisfaction by resolving service issues promptly. Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Developed empathetic client relationships and earned reputation for consistently exceeding sales goals. Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.

CHAT AND EMAIL SUPPORT Assist customers in tracking their orders online Process refunds for returned items Process returns/exchanges for incorrect size and defective. Maximized customer satisfaction by resolving service issues promptly. Processed and issued product orders and service upgrades for customers.

Provided clear and concise step-by-step technical support to guide clients. Asked customers targeted questions throughout troubleshooting to determine smart solutions. Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. Used remote access to navigate and link to customer computers.

Handled maintenance requests submitted by tenants through email, text, and call Assisted tenants on how to troubleshoot maintenance problems like appliances not working or minor plumbing issues Sourced vendors for maintenance work. Supervised contractors on-site to verify completed work met legal and company requirements. Examined work orders to determine priorities. Delegated tasks to capable employees to efficiently manage resources.