For over a decade, I've been deeply immersed in the call center industry, honing a diverse set of skills that encompass a wide spectrum of responsibilities. My journey has equipped me with proficiency in a range of tasks, from adeptly assisting clients over the phone, performing meticulous data entry, and conducting thorough data analysis to generating comprehensive performance reports, facilitating pivotal operations support discussions, delving into top trends dialogues, and orchestrating the seamless onboarding of new hires.
Throughout this extensive experience, I've not only mastered handling demanding situations but also refined my ability to engage with clients clearly and effectively. These interactions have been instrumental in shaping my approach to both professional and personal aspects of life. Adaptability has become second nature, allowing me to smoothly navigate unforeseen changes, while my commitment to integrity continues to guide my actions and decisions.
With this comprehensive skill set and a resilient mindset, I stand ready to embrace any challenges that come my way, both within the professional sphere and in the broader landscape of life itself.
Experience: 5 - 10 years
Analyse performance progress, call drivers, struggles and recommendations.
Experience: 5 - 10 years
Update excel files using the most recent data to use for reporting and analysis
Experience: 5 - 10 years
Receive inbound calls from Citi bank card members.
Experience: 5 - 10 years
Inbound calls for technical assistance.
Experience: 6 months - 1 year
Inbound calls for card members that want to close their account and provide additional promotions to retain card members.
Experience: 5 - 10 years
Use pivot, vlookup, sliders, graphs for reporting and business review sessions to focus on the trend of the progress and recommendations.
Experience: 1 - 2 years
Coaching sessions for new hire employees/agents.
Experience: 5 - 10 years
Email reply to clients using standard business format.
Experience: Less than 6 months
Presentation using the data from excel to be used in business review and progress discussion.
Experience: Less than 6 months
Draft notes and letters that needs to be sent to clients.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.