Julius

Operations Support Analyst | Report Analyst

90 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

May 30th, 2024 (today)

Member Since

April 28th, 2018

Profile Description

For over a decade, I've been deeply immersed in the call center industry, honing a diverse set of skills that encompass a wide spectrum of responsibilities. My journey has equipped me with proficiency in a range of tasks, from adeptly assisting clients over the phone, performing meticulous data entry, and conducting thorough data analysis to generating comprehensive performance reports, facilitating pivotal operations support discussions, delving into top trends dialogues, and orchestrating the seamless onboarding of new hires.

Throughout this extensive experience, I've not only mastered handling demanding situations but also refined my ability to engage with clients clearly and effectively. These interactions have been instrumental in shaping my approach to both professional and personal aspects of life. Adaptability has become second nature, allowing me to smoothly navigate unforeseen changes, while my commitment to integrity continues to guide my actions and decisions.
With this comprehensive skill set and a resilient mindset, I stand ready to embrace any challenges that come my way, both within the professional sphere and in the broader landscape of life itself.

Top Skills

Office and Administration » Data Analytics

Experience: 5 - 10 years

Analyse performance progress, call drivers, struggles and recommendations.

Office and Administration » Data Entry

Experience: 5 - 10 years

Update excel files using the most recent data to use for reporting and analysis

Other Skills

Customer Support

Experience: 5 - 10 years

Receive inbound calls from Citi bank card members.

Customer Support » Technical Support

Experience: 5 - 10 years

Inbound calls for technical assistance.

Customer Support » Sales Support » Account Retention

Experience: 6 months - 1 year

Inbound calls for card members that want to close their account and provide additional promotions to retain card members.

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Use pivot, vlookup, sliders, graphs for reporting and business review sessions to focus on the trend of the progress and recommendations.

Coaching

Experience: 1 - 2 years

Coaching sessions for new hire employees/agents.

Customer Support » Email Support

Experience: 5 - 10 years

Email reply to clients using standard business format.

Office and Administration » Microsoft Power Point

Experience: Less than 6 months

Presentation using the data from excel to be used in business review and progress discussion.

Office and Administration » Microsoft Word

Experience: Less than 6 months

Draft notes and letters that needs to be sent to clients.

Basic Information

Age
35
Gender
Male
Website
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Address
Taguig
Tests Taken
IQ
Score:  105
DISC
Dominance: 45%
Influence: 19%
Steadiness: 24%
Compliance: 13%
English
C2(Advanced/Mastery)
Uploaded ID
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