Ericka

Training/Quality Assurance Analyst

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Overview

Looking for full-time work (8 hours/day)

at $4.70/hour ($909.09/month)

Bachelor's degree

Last Active

July 3rd, 2026 (6 days ago)

Member Since

April 24th, 2018

Profile Description

As a versatile and service-driven professional, I’ve built a strong foundation across government, BPO, edtech, legal, and financial services roles—starting as a Government Intern at the Social Security System, supporting customer experiences as a Service Delivery Assistant at BPO International and Call Center Agent/Customer Care Ambassador at Support Zebra, before stepping into leadership as a Team Leader and Quality Assurance Officer there. I later sharpened my analytical and training skills as a Training & Quality Assurance Analyst, then transitioned into edtech as a Support Officer and Junior Account Officer at Quipper, followed by a strategic stint as a Junior Paraplanner with Virtual Business Partners, and most recently managing documentation as a Records Processor at Huynh Law Firm.

With a track record of improving operational quality, customer satisfaction, and team performance across sectors, I’m on a mission to leverage cross-functional expertise in service delivery, client relations, and process optimization. Let’s connect if you’re curious about how multi-industry experience can drive real results.