Collections, Accounts Receivable, CSR, Admin, Email&Call

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

May 3rd, 2024 (2 days ago)

Member Since

April 17th, 2018

Profile Description

Work as Virtual Assistant: SINCE 2018*** 

REMOTE WORK SET UP (CUSTOMER SERVICE AND ACCOUNTS RECEIVABLE)

The summary of my roles as a VA


- Customer Service Representative, Billing, Collections

- Accounting admin support, bookkeeping, AR management, Bank reconciliation, invoicing, billing, payment application, collections

- Answer inbound calls, do outbound calls, send emails and SMS

- I also have experience in Health care, Insurance related & collections

- I call customers with overdue balances and make sure to get a payment of not at least a good arrangement. 

- I call the insurance company to follow up on claims and collect payments. 

- I call the insurance company to verify insurance coverage and make sure that the explanation of benefits is understood.

- Property Management, Recently I have been working with Common Living to assist tenants with their accommodation and unit maintenance. I do collections process,  take payments, outbound calls to reach out to tenants, inbound calls to assist the tenants with their concerns, maintenance checks, calls for the company whom we work with, and collaborate with the property coordinator. We used Entrata, Salesforce, Stripe, Netsuite, and a dialer connected to Salesforce.

- I assist customers when it comes to accounting-related information, I monitor customers' accounts receivable, and I also make sure of the dispatch and delivery schedule. I receive calls from customers and help them with product inquiries. I do outbound calls for collections.


Property management is like calling tenants for the overdue rent payment. 

TOOLS: Quickbooks, Xero, Salesforce, Netsuite, Kareo, Entrata, Zoho, Zendesk, Freshdesk, Stripe, GSuite, Trello, Click up, Slack, Ring Central, Zoom.

FULL-TIME JOBS:

Paramount Liqour LLC - Customer service, Order management, order tracking, cancellation, refunds, writing off, collections, and reconciliations

Common Living - Accounts Receivable/ Collections 
- Calling tenants to remind them about rent payments, Once it's overdue I call to collect the payment if there's a refund or any discrepancies I manage to process it.

Total Care Restoration - Claims and Collections (accounts receivable) 
- I call and follow up with the insurance provider regarding the claims, for mold, leak detection, tarp, and other roof restoration.


PART-TIME JOBS:

ComForCare  - providing services by sending caregivers, and then collecting payments from insurance or personal payment.

Affiliated Dermatology - Accounts Receivable, Collections, Insurance verification, Calling insurance companies to collect for claims, and make sure we get the copay and other related payments. 

 Alegre Home Care - Accounts Receivables
- I call the insurance company to collect the payments and make sure that the patient's coverage is up to date


Work in the BPO/Shared Services: (Office-based)
 
 Jan. 2017 – Aug. 2018 Cardinal Health International Philippines Inc. – Senior Collector Coordinator Accounts Receivables (email/chat/calls)

*** Handling a business account, and managing their payables to our company.
A business approach to get their account on good terms at the end of the year. 
 
May 2012 – Dec.2016 JP Morgan Chase and Co. - Collections Specialist Auto Finance Loans

*** Customers who were 3 days to 14 days behind on their payments will receive calls with a very smooth approach. 
 
Mar.2008- Jan.2012 Convergys - Collections Specialist for GE Money Bank Credit Cards (3rd party collections agency Encore Receivable Management)

*** We do the hardcore type of collections accounts that were years past due. 
 

Educational Background:
Upgrade to see actual infoMeycauayan College
Graduate of Bachelor of Science in Accountancy