7yrs AR Coordinator,Collections,Phone/Email,CS,Billing,Claim

Overview

Looking for full-time work (8 hours/day)

at $9.98/hour ($1,920.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

April 17th, 2018

Profile Description

Virtual Assistant Experience | Since 2018


Remote Work Setup – Specializing in Billing, Claims Processing, Collections, Accounts Receivable Management, Customer Service, and Administrative tasks. 

Summary of My Roles as a Virtual Assistant (VA):

Experienced in Billing, Claims Processing, Collections, Accounts Receivable (AR), and Customer Service support.

Provided accounting administrative support, including AR management, account reconciliation, invoicing, billing, payment posting, and collection follow-ups.

Handled inbound and outbound communications via phone, email, and SMS to support customer and business needs.

Worked in healthcare, setting up appointments and insurance sectors, knowledgeable with HIPAA rules and regulations, also with hands-on experience in claims processing, collections, and customer support.

Contacted customers with overdue balances to secure payment or establish viable payment arrangements. 

Communicated with insurance providers to follow up on claims, verify coverage, and ensure a clear understanding of the Explanation of Benefits (EOB).

Supported property management operations by calling tenants regarding overdue rent, assisting with accommodations, maintenance requests, and collaborating with property coordinators.

Performed collections, processed payments, handled inbound/outbound tenant communications, and conducted maintenance follow-ups.

Utilized platforms such as Entrata, Salesforce, Stripe, and NetSuite, along with a dialer integrated with Salesforce.

Assisted customers with accounting-related inquiries, monitored AR accounts, ensured accurate dispatch and delivery scheduling, and managed product support calls and collection outreach.

Tools and Platforms Used:

QuickBooks, Xero, Salesforce, NetSuite, Kareo, Entrata, Zoho, Zendesk, Freshdesk, Stripe, G Suite, Trello, ClickUp, Slack, RingCentral, Zoom.

Full-Time Roles:

Total Care Restoration – Claims & Accounts Receivable Coordinator (Collection Specialist)
Followed up with insurance providers on claims related to mold remediation, leak detection, tarp installations, and roof restoration projects to ensure timely payment and resolution.

iFlooded Restoration – Accounts Receivable Coordinator
Managed transaction entries and invoicing, conducted collection follow-ups, and ensured accurate and timely accounts receivable processing. Handled the collections, claims, and follow-up with the homeowner and insurance provider. 

Better Health Technologies – Billing & Accounts Receivable Coordinator
Handled medical billing, insurance claims processing, collections, and AR monitoring to support efficient revenue cycle management.

Paramount Liquor LLC – Customer Service & Order Management Specialist
Provided customer support related to orders, tracked shipments, processed cancellations and refunds, resolved discrepancies, handled collections, and performed account reconciliations.

Common Living – Accounts Receivable & Collections Associate
Contacted tenants to remind them of upcoming and overdue rent payments, collected outstanding balances, and processed refunds or adjustments for account discrepancies.


Part-Time Roles:

ComForCare – Billing & Collections Coordinator (20 hours/week)
Coordinated caregiver services and managed billing, including collecting insurance claims and personal payments.

Affiliated Dermatology – Accounts Receivable & Insurance Specialist (10 hours/week)
Managed AR tasks including collections, insurance verification, and claim follow-ups; ensured accurate processing of copays and related patient payments.

Alegre Home Care – Accounts Receivable Associate (4 hours/day)
Contacted insurance providers to verify patient coverage and follow up on pending payments, ensuring timely reimbursements.

Animo Sano Psychiatry Center – Telehealth Support & Collections Assistant (2 hours/day)
Supported telehealth operations through patient intake, appointment scheduling, and collections for psychiatric services.

BPO/Call Center and Shared Services Experience (Office-Based):

Cardinal Health International Philippines Inc.

Senior Collector Coordinator – Accounts Receivable (Jan 2017 – Aug 2018)
Managed business accounts by overseeing their payables, maintaining professional communication via email, chat, and calls, and ensuring year-end account reconciliation and retention.

JP Morgan Chase & Co.

Collections Specialist – Auto Finance Loans (May 2012 – Dec 2016)
Conducted early-stage collections for customers 3–14 days past due, using a professional and solution-oriented approach to resolve payment issues.

Convergys (Encore Receivable Management – 3rd Party Collections Agency)

Collections Specialist – GE Money Bank Credit Cards (Mar 2008 – Jan 2012)
Performed late-stage collections for severely delinquent accounts using assertive yet professional strategies to recover outstanding balances.

Educational Background:

Meycauayan College (2001–2005)
Bachelor of Science in Accountancy