Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

April 29th, 2024 (17 days ago)

Member Since

April 17th, 2018

Profile Description

Email Customer Care Representative (Non-voice)Alta Resources Inc.
September 14, 2020 to July 31, 2022
<!--[if !supportLists]-->•      <!--[endif]-->Chat
and email representative for Adidas USA account.
<!--[if !supportLists]-->•      <!--[endif]-->Providing
general knowledge about Adidas’ products.
<!--[if !supportLists]-->•      <!--[endif]-->Checking
and tracking the orders.
<!--[if !supportLists]-->•      <!--[endif]-->Handle customer complaints, provide appropriate solutions
and alternatives within the time limits; follow up to ensure resolution.
<!--[if !supportLists]-->•      <!--[endif]-->Follow the account’s KPI’s to ensure quality services to
provide with the customers.
<!--[if !supportLists]-->•      <!--[endif]-->Keep records of customer interactions, process customer
accounts and file documents.  
<!--[if !supportLists]-->•      <!--[endif]-->Take the extra mile to engage customers.


Customer Service Representative
Teletech Customer Care Management Phils., Inc.
February 2016 to February 2018
• Inbound Customer Care Service Representative for Verizon Telecommunication account which is an international account in United States of America.
• Use effective sales and soft-skill communication techniques to qualify prospective clients, present solutions, overcome objections or to convince the client;
• Responds to telephone inquiries about the company’s products and services following standard script and procedures.
• Investigate customer’s complaints and resolve the problem, also documents details of telephone conversation and action taken.
• Handles different kind of “Line of Business” (LOB):
? Customer Service
? Billing Concern
? Ordering
? Sales
? Payments
? Retention
? Basic Troubleshooting