I have been in the BPO industry for 12 years and as a Virtual Team Lead/Trainer for more than 2 years. I have been a Dell technical support level 1 and moved to a level 2 support status. Shortly after a year the account left and I was moved to PayPal as a customer service rep. After 6 months of taking calls, I was promoted to be a Mentor for the new hires fresh from training for floor production. I was promoted to a trainer position which I held from 2006 to 2014. I was tasked to create, evaluate and update existing training modules for effectiveness. I was tasked to run training evaluations for new hires to check for consistency in targeted stats. I was also tasked to provide floor support thru mentoring and call evaluation for red zoned
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.