Customer Service | Multichannel Support |  CRM & Shopify Exp

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

April 19th, 2024 (7 days ago)

Member Since

April 15th, 2018

Profile Description

Seasoned Customer Care Specialist | Multichannel Support | Problem Solver | CRM & Shopify Experience
With more than 8 years of experience as a Customer Care Specialist, I am deeply committed to delivering outstanding customer service. My passion lies in understanding and meeting the unique needs of customers, ensuring their satisfaction, and fostering brand loyalty.
Key Skills and Expertise:
• Multichannel Customer Support: Proficient in providing exceptional customer support across various platforms, including Live Chat, Messaging, and Email.
• Empathetic Communication: Excellent conversational skills, allowing me to listen, understand, and empathize with customers, ensuring their concerns are addressed effectively.
• Tailor-Fit Solutions: Proven ability to uncover customers' needs and provide customized resolutions, enhancing customer satisfaction and loyalty.
• Efficiency and Organization: Organized and analytical, I quickly master new tasks and manage multiple responsibilities without compromising quality or productivity.
Ways I Can Contribute to Your Business Growth:
• Customer Engagement: Handle email and online chat/messaging, resolve customer inquiries and complaints, and identify and escalate issues to the relevant channels when necessary.
• Order Management: Proficient in order management and fulfillment, monitor orders, and resolve shipment issues promptly. Proven track record in booking shipments using different couriers, ensuring timely and accurate deliveries.
• Sales and Marketing Support: Upsell through basic sales conversations, update trackers for sales and inventory, and assist in data entry tasks.
• Technical Proficiency: Competent in MS Office (Excel, Word), Google Workspace (Gmail, Sheet, Form, Docs)
• Experienced in CRM systems (LiveAgent, Salesforce) and Shopify for order management.
I aim to contribute my expertise to your organization's success, providing unparalleled customer service and operational efficiency.
I am enthusiastic about connecting with professionals who value excellence and are passionate about customer satisfaction. Let's explore how my skills and experience can benefit your business. Looking forward to getting in touch with Upgrade to see actual infoeers!