Customer Care Specialist l Admin Sup l Data Entry l Shopify

Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704.00/month)

Bachelors degree

Last Active

September 17th, 2023 (10 days ago)

Member Since

April 15th, 2018

Profile Description

Welcome to my profile.

I am a Seasoned Customer Care Specialist with more than 8 years of experience providing excellent customer service.

• Exceptional work ethic, and commitment to organizational objectives; consistently seeks challenges in both personal and vocational pursuits.
• Ability to provide customer support on different platforms - Live Chat, Messaging, Email
• Excellent conversational skills; ability to listen, understand and empathize with others.
• Proven ability to uncover customers’ needs and provide tailor-fit resolution.
• Organized and analytical with the capacity to easily master new tasks and manage multiple responsibilities without compromising quality or productivity.

Here are some ways I can help your business grow:
• Handle Email
• Handle Online Chat/Messaging
• Resolve Customer Inquiries and Complaints
• Identify and escalate issues to the Business Owner/Manager
• Order Management and Fulfillment
• Monitor Orders and identify/resolve shipment issues
• Upsell - Basic Sales Conversation
• Update trackers like sales and inventory
• Data Entry

Key areas of strength:
• Ability to provide customer support on different platforms - Live Chat, Messaging, Email
• Competent level in MS Office - Excel, Word
• Competent level in Google Workspace - Gmail, Sheet, Form, Docs
• Experience with CRM - LiveAgent, Salesforce
• Experience with Shopify - Order Management and Fulfillment
• Experience in booking shipments using different couriers
I am looking forward to getting in touch with you.

Cheers!