Customer Service Representative | QA | Payroll Analyst

Overview

Looking for full-time work (8 hours/day)

at $3.60/hour ($633.60/month)

Bachelors degree

Last Active

May 1st, 2024 (5 days ago)

Member Since

April 6th, 2018

Profile Description

· Fully trained and educated regarding confidentiality and privacy act.
· Excellent phone etiquette and the ability to answer calls using company’s greetings.
· Skills to keep organized and detailed information concerning all calls.
· Good at building rapport with customers. Empathy is the key.
· When problems arise, I possess active listening skills with the ability to stay focused
in order to understand the problem and to determine what the customer wants or
expect in order to resolve the issue.
· Ability to look for the best solution available that will make the customer happy while
following the rules and policies set forth by the company. If this is not possible and the
customer becomes upset with the options, I have the ability to remain calm and
professional while referring them to an agent in a higher position.
· Have the ability to perform efficiently when working as part of a team or
independently. I am trustworthy, dependable and I always adhere to company rules
and regulations.