I am an experienced and results-driven professional with over 8 years of experience in the BPO and VA industry, specializing in telemarketing, appointment setting, loan processing, and customer service. I have handled multiple outbound campaigns across various industries including real estate, janitorial services, solar energy, life insurance, health insurance, and Google Ads.
Additionally, I worked as a Loan Specialist for 1 year, assisting clients by identifying their personal loan needs and guiding them through the qualification process. I also have 6 months of experience as a Customer Service Representative in a large company in the Philippines, providing professional and efficient customer support.
Professional Guidelines I Follow:
• Deliver high-quality calls with professionalism and confidence
• Maintain strong communication and persuasion skills
• Focus on achieving targets and exceeding KPIs
• Pay close attention to details to ensure accuracy and quality
• Think strategically and adapt quickly to different campaigns
• Handle multitasking efficiently in fast-paced environments
• Remain competitive, goal-oriented, and self-motivated
• Continuously learn and improve my skills
• Provide daily value and measurable results to clients
• Build long-term, stable working relationships based on trust and performance
I am a hardworking, fast learner who is work-focused and committed to helping businesses grow. My goal is to secure a long-term and stable position where I can consistently provide client satisfaction and contribute to the success of the company.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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