Customer Service Representative / Technical Support Representative

Overview

Looking for part-time work (4 hours/day)

at $17.00/hour ($1,496.00/month)

Bachelors degree

Last Active

February 13th, 2024 (73 days ago)

Member Since

April 4th, 2018

Profile Description

I have worked as a Customer Service Representative / Technical Support Representative from December 2011 to May 2015.

Telephone Operator from August 2015 - May 2016

Debt Collections Specialist from July 2016 - March 2017

Communication Analyst from March 2017- November 2019

Customer Service Representative for a Home Shopping TV Campaign from November 2019 - Present

Job Description
Manages customer’s demands through planning, control and implementation of storage and movement of services and goods from point of origin to point of destination. As of date, I am also an SME (Subject Matter Expert) on this campaign that handles the team’s attendance. 

Tracking order status using client provided tool.

Manage refunds using client provided tool and shopify.

Responds to customer queries via Email and Chat.

Having 9 years of experience gave me enough skills such as:

Customer Focus
-To determine customer needs and provide appropriate solutions through relationship building and take ownership of each customer while empathizing and prioritizing customer needs then resolve conflicts and manage customer expectations.

Communication Skills

-Engage in interactive dialogue with customers through active listening, and document customer account activities thoroughly and concisely.
Problem Solving Skills

-Approach problems logically and with good judgment to ensure the appropriate customer/client outcome.

-Make appropriate decisions on behalf of the customer quickly and effectively.

-Conduct research if needed
Analytical Skills

-Accuracy and keen attention to detail

-Critical thinker and has the ability to exercise independent judgment
Computer Skills

-Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

-Fluency in Microsoft Office tools
Aside from my work experience, I am also willing to be trained in your line of business that I can utilize in the future if you will give me a chance to work in your team. I am very eager to learn and I get thrilled with new challenges that I encounter in every task given to me.