Logistics Customer Service and Sales & Marketing Supervisor

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

May 15th, 2024 (4 days ago)

Member Since

April 3rd, 2018

Profile Description

Three+ (3) years in Customer Service, four (4) years in Administrative and Quality Assurance and five (5) years in Logistics industry as Customer Service and Sales Supervisor. I am looking forward to be a part of your company. Motivate and develop Sales team exceed sales expectations, contribute to company sales growth and make a valuable contribution to company’s overall success. 
EXPERIENCE
JULY 2019 – PRESENTLOGISTICS CUSTOMER SERVICE AND SALES & MARKETING SUPERVISOR - FAST LOGISTICS CORP.

LOGISTICS SALES:
1. Provides day-to-day leadership to Account Executives and Customer Service Representatives.
2. Track daily, weekly, monthly, and quarterly performance and sales metrics
3. Provides Weekly Sales analysis to Managers and Heads.
4. Optimize sales leadership and operational excellence.
5. Account Management - Growing and maintaining account.
6. Monthly Sales Variance analysis to address opportunity for growth per account.
7. Resolve issues that Upgrade to see actual info arise, including customer requests and complaints.
8. Communicate Management goals to associates.
9. Meet all sales quotas and goals

TRANSPORT:
1. Supervise Coordination and monitoring of transport booking from Truck Assignment, Loading of Stocks to delivery and unloading of stocks to consignee.
2. Ensuring assets and communications are used effectively 
3. Utilizing logistics IT  System to optimize shipping and transport procedures
4. Communicate with Business partners and Consignees for standard procedure of Transport including documentation for a successful transaction. 
5. Keep logs and records of inbound and outbound deliveries, executed orders and etc via End to End monitoring standard template.
6. Addressing and resolving shipment issues.
7. Prepare and discuss accurate reports for upper management.

JUNE 2017 – MARCH 2018QUALITY TRANSACTION ANALYST - CONCENTRIX DAVAO
1. Review and rate performance of customer transactions via phone support to make sure quality service was provided to the customer. Also provide feedback to associate to help them improve.   

AUGUST 2016 – Upgrade to see actual info2017CUSTOMER SERVICE REPRESENTATIVE - CONCENTRIX DAVAO
1. Manages inbound and outbound Phone calls.
2. Responding to open tickets via Chat and Email.
3. Identify and assess customer’s issues and concern and provide resolution.
4. Build sustainable relationships and trust with customer accounts through open and interactive communication.
5. Provide accurate, valid and complete information by using the right methods/tools (Standard Operating Procedure, Guidelines) - Follow communication procedures, guidelines and policies.
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
7. Troubleshooting common issues with products or services