IT Technical Support Officer, Chat Support, Customer & Techn

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

May 6th, 2024 (5 days ago)

Member Since

April 2nd, 2018

Profile Description

IT Technical Support Officer

- Create Inventory for all PC units
- Maintain Computer Systems on all workstations
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage many open cases at one time
- Rapidly establish a good working relationship with customers and other -professionals, such as software developers
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.

Previous Work Experiences:

Web Advertiser
- Advertise company's website over the internet
- Provide customer assistance through chat


Customer Service Representative
- Listen and respond to customer's needs and concerns
- Provide information about products and services
- Take orders, determine charges and oversee billing or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Research answers or solutions as needed
- Refer customers to supervisors, managers or others who can help

Market Data Analyst
- Identifying key market statistics, interpreting findings and helping marketing managers                understand the number behind their marketing strategies.
- Outbound customer service representatives

Game Tester
- Testing android games
- Check for bugs and Errors

Data Entry 
-Retype pdf files, old written files to MS word, Excel
-60 wpm typing speed 

Data research
- Searching Data through specific website
- Data input in Spreadsheet

Content Moderation
- Review and moderate all user-generated content and user profiles 9 either pre-,post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required
- Manage the banned user process, and track and remove previously banned users
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media outposts, adapting methodology where appropriate