Team Manager

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Associates degree

Last Active

July 20th, 2023 (280 days ago)

Member Since

March 31st, 2018

Profile Description

Strong team-building skills
Able to effectively assess operational inefficiencies
Exceptionally talented at devising appropriate goals
Good knowledge of measurable tasks
LEAP Trained Support
Competent at social oral and written communication
Excellent goal tracking and report writing
Highly proficient in Microsoft Office (Word, Excel, PowerPoint)
Top Team Lead (November 2015 – April 2016)
Consistent Top Agent (August 2013 – November 2013) 
Responsible for the day-to- day supervision of a group of call center associates including
work and attendance monitoring in accordance with organization policy and applicable
legal requirements
Effectively coach direct reports on sales and other "Key Performance Indicators" (KPI)
on a regular basis to ensure performance metrics are achieved
Conduct TeaUpgrade to see actual infoetings to ensure expedient communication of relevant information and
as an open forum for input. Schedule and organize team activities
Identify performance related issues, develop an action plan for improvement, implement
corrective action, up to and including termination of employment 
Human Resource Manager responsible for hiring/ employment