Seasoned Virtual Assistant/E-commerce CS Assistant

Overview

Looking for full-time work (12 hours/day)

at $13.00/hour ($3,432.00/month)

Bachelors degree

Last Active

March 28th, 2024 (30 days ago)

Member Since

March 27th, 2018

Profile Description

I am a seasoned Team Leader with a track record of success in the outsourcing/offshoring industry. Management, Customer Service, Performance Management, Customer Satisfaction, and Team Management are some of my strengths.
Do you require an energetic Sales/Customer Service Representative? Look no further because I am qualified for the position. I will immediately contribute to your company as a Sales/Customer Service Rep with over ten years of experience.
You're looking for someone who can answer multiple calls per hour and resolve issues quickly, and that's exactly what I'm willing to do. As a Customer Service Representative, I maintain a high level of professionalism while exceeding expectations and providing high levels of customer satisfaction. I am also a critical thinker, a problem solver, and a people person.
My expertise includes, but is not limited to:
-Client Satisfaction
-Management of Performance
-Team Leadership
-Excellent command of Microsoft Office, including Excel and PowerPoint.
-Ability to manage and execute social media campaigns.
-Excellent oral and written communication skills.
-Ability to manage customer relationships (CRM)
-Ability to think outside the box and solve problems quickly
-Excellent internet and research skills
-Ability to navigate any software or system
-Entry of data
-Property Management
-eBay
-Amazon
Tools/CRM:
-Shopify
-Gorgias
-Vulcan
-Boss follow-up
-Redx
CRM Knock
-Dialer Mojo
-Hubspot
-Zoho
-Asana
-Podio
-Keap
-Zendesk
-Apollo
-Justcall
-Phoneburner
-bOnline telephone
-Central Ring
-Grasshopper
-Five9
-Calltools
-Dialpad
-Aircall
-smrtPhone
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