Sales & Business Development Professional

Cold Caller/Acquisitions Representative Research and identify potential property sellers. Reach out via cold calling, email, or social media. Introduce the company and explain selling benefits. Qualify leads by assessing motivation, timeline, and property condition. Disqualify leads that don’t meet acquisition criteria. Follow up with interested leads and schedule appointments. Maintain detailed records in the CRM system, tracking lead status. Nurture relationships with regular follow-ups and send additional info as needed. Handle common objections from sellers (price, timing, process). Offer solutions or alternative approaches to address objections.

I’m highly skilled in Microsoft Excel, where I create detailed reports, trackers, and other tools to support admin and operational needs. From data management to performance tracking, I bring structure and efficiency to any workflow.

Over 7 years of experience in the BPO industry, specializing in customer service and phone support for English-speaking clients. I’ve handled a wide range of customer concerns from billing inquiries to technical support with professionalism, empathy, and efficiency. After transitioning to remote work, I’ve continued to provide excellent service while working directly with clients in the US, maintaining strong relationships and consistently meeting performance targets.

My experience as a Quality Analyst has sharpened my attention to detail and helped me ensure that processes meet high standards whether in customer interactions or back-end operations.

I have over 5 years of experience in email management and office administration. I’ve worked directly with clients in the vacation rental, real estate, and fitness industries, handling professional communication via email. My responsibilities included creating and managing email campaigns, responding to customer inquiries with professionalism and efficiency, and performing a wide range of administrative tasks. I bring strong organizational skills and a customer-focused approach to every role.