Legal Assistant / Shopify eComm Assistant-CSR

As a Legal Assistant with over a year of experience, I have developed strong organizational and administrative skills that ensure smooth and efficient legal operations. My expertise includes: Legal Document Management Skilled in preparing, editing, and organizing legal documents such as contracts, motions, pleadings, and discovery requests. I ensure accuracy and compliance with legal standards and deadlines. Contract Creation & Review Proficient in drafting and reviewing contracts for businesses, including creating estimates and handling documentation for additional business ventures. I work closely with attorneys to ensure all contractual elements are in place and clear. Client Communication Experienced in managing client communications via email, phone, and other platforms. I ensure timely follow-ups, provide updates on cases, and maintain a high level of professionalism in all interactions. File & Case Management Organized and maintain legal case files, customer records, and other legal documents using systems like ClickUp, Notion, and Microsoft Outlook. I ensure easy access and efficient retrieval of necessary files when required. Calendar Management & Scheduling Manage the scheduling of meetings, court dates, and client consultations. I handle calendar organization to ensure deadlines and appointments are met without delays. Payment Tracking & Reminders Proficient in using LawPay to send payment reminders and track payments, ensuring clients meet their financial obligations and that billing is handled in an organized manner. CRM Systems & Task Management Experienced in working with CRM systems to track client data, manage deadlines, and ensure proper workflow. I use platforms like ClickUp, Odoo, and Monday.com for task management and client tracking.

Customer Support - Shopify Store Manager With over four years of experience in Shopify store management and dropshipping, I have gained in-depth expertise in handling customer support, managing store operations, and collaborating with suppliers. My skills include: Customer Support & Issue Resolution Expert in providing top-notch customer support across various platforms (email, chat, and social media) to resolve order-related issues, including shipping delays, product inquiries, and returns. I ensure customer satisfaction by addressing concerns professionally and promptly. Order Fulfillment & Tracking Managed the entire order fulfillment process, from processing customer orders to coordinating with suppliers for shipping and delivery. I track order statuses, update customers on their orders, and ensure smooth and timely fulfillment. Product & Inventory Management Experience in maintaining and updating product listings on Shopify, ensuring accurate stock levels, and working with suppliers to restock popular items. I handle product uploads, descriptions, and ensure items are listed with relevant details to enhance customer purchasing experiences. Handling Returns & Refunds Skilled in processing returns and issuing refunds efficiently, while ensuring customers feel supported throughout the process. I aim to turn potentially negative experiences into positive ones by providing clear communication and solutions. Supplier Coordination & Communication Acted as the bridge between dropshippers and suppliers, particularly for non-English speaking suppliers, ensuring smooth communication and order handling. I schedule meetings, facilitate discussions, and provide clarity on requirements to both parties. Social Media & Customer Engagement Assisted with social media customer support, responding to direct messages and comments, addressing customer queries, and maintaining a positive brand presence on platforms like Instagram and Facebook. Tools & Platforms Proficient in using Zendesk for customer support, Funnelish for managing funnels and payments, and Shopify for store management. I also utilize ClickUp, Slack, and ChatGPT for drafting responses and brainstorming solutions to ensure smooth operations and customer satisfaction.

Ecommerce Assistant: In this role, I managed product research, inventory updates, and customer service across platforms like Amazon Seller Central and Shopify. I collaborated with suppliers and handled order processing, ensuring smooth operations and timely deliveries.