/ INSIDE SALES / RETENTION / ESCALATION / COLD CALL / B2B/C

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Associates degree

Last Active

April 24th, 2024 (5 days ago)

Member Since

March 16th, 2018

Profile Description

Hello, You can call me Sam. I have 4 years of experience in contact centers and 3 years in remote Inside sales, cold calling, and customer retention as of 2024.

Customer Service Representative - 2016 to 2020.
Amazon Customer Service, CapitalOne bank Senior Agent.

My experience in customer service has been both rewarding and challenging. I have worked in various customer service roles, including phone support, live chat, and email correspondence. During these years I managed to get promoted to floor support, escalation specialist, and seasonal coach which provided me with various
skills. Here's a summary of my experience:

Communication Skills, Problem-Solving, Patience and Empathy
Product Knowledge, Time Management, Conflict Resolution
Metrics and Performance, Continuous Improvement

Overall, my experience in customer service has
been invaluable in developing skills that are not only applicable in the
workplace but also in everyday life. It has taught me the importance of putting
the customer first and striving for excellence in service delivery.

Sales Specialist and Customer Retention Manager.
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I possess extensive sales experience, which began with my initial role in real estate where I distributed flyers in public locations. Over the years, I have refined my skills and delivered notable outcomes. My sales journey has spanned across diverse sectors and positions, enabling me to thrive and succeed in various settings. Here's a brief overview of my sales experience:

Industry Expertise, Sales Strategy, Client Relationship Management
Sales Cycle Management, Negotiation Skills, Sales Metrics and Analytics
Team Collaboration, Adaptability, Achievements, Continuous Learning

In summary, my sales experience has equipped me
with a diverse skill set, allowing me to excel in various industries and
contribute to the growth and success of the organizations I have worked with.
My track record of achieving and surpassing sales goals demonstrates my
commitment to driving results and delivering value to clients and employers
alike. Sam Upgrade to see actual info

Top Skills

Real Estate » Cold Calling

Experience: 2 - 5 years

Customer Support » Sales Support

Experience: 2 - 5 years

as a sales associate, my role greatly affects the company's, revenue generation, customer acquisition, customer retention, service representation, and meeting targets and goals.

Customer Support » Customer Service

Experience: 5 - 10 years

I always believe that a company's success depends on the structure of its customer service department. Because we are the frontline of the company.

Other Skills

Real Estate » Appointment Setting

Experience: Less than 6 months

Customer Support » Sales Support » Account Retention

Experience: 2 - 5 years

while I worked as a sales associate during our sales season, I also took a role as retention account manager during the off-season. I make sure that complaints from customers are handled well and not just thrown away.